The "Business Communication for the Modern Workplace" specialization integrates multiple facets of effective communication required in today's fast-paced business environment. Participants will explore strategies ranging from basic negotiation and internal communications to advanced applications of AI for personalized customer engagement. You'll learn how to craft compelling presentations that influence key stakeholders and handle crisis communications with poise. This program empowers you to implement new skills that are vital to maintaining a cohesive, productive workplace that embraces inclusivity. The dynamic projects and real-world scenarios ensure that you will not only understand theoretical aspects but also apply them effectively in your day-to-day professional roles. With a focus on diversity and inclusion, this Specialization positions you as a forward-thinking communicator ready to adapt to modern workplace challenges.
Spezialisierung für Business Communication for the Modern Workplace
Enhance Workplace Communication Skills. Master strategies for effective communication and inclusivity.
Dozenten: Hector Sandoval
Bei 
enthalten
Empfohlene Erfahrung
Empfohlene Erfahrung
Was Sie lernen werden
Craft compelling business communications and proposals.
Utilize AI-driven personalization in customer engagements.
Foster an inclusive workplace environment and communication.
Überblick
Kompetenzen, die Sie erwerben
- Leadership and Management
- Communication
- Contract Negotiation
- Business Communication
- Proposal Writing
- Influencing
- Negotiation
- Active Listening
- Customer Engagement
- Leadership Development
- Internal Communications
- AI Personalization
- Communication Planning
- Non-Verbal Communication
- Social Skills
- Workplace inclusivity
- Communication Strategies
- Interpersonal Communications
- Business Writing
- Stakeholder Engagement
Was ist inbegriffen?
Zu Ihrem LinkedIn-Profil hinzufügen
August 2025
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- Erwerben Sie ein Karrierezertifikat von Coursera Instructor Network.
Spezialisierung - 6 Kursreihen
Was Sie lernen werden
Articulate business presentations to varying work audiences.
Create compelling business proposals that deliver important messages to key stakeholders.
Identify crisis communications best practices based on the latest case study research.
Apply effective messaging and persuasive communication techniques to work related discussions and documentation.
Kompetenzen, die Sie erwerben
Was Sie lernen werden
Explore negotiation nature, structure, impact of personality, success drivers, and negotiation structure.
Assess negotiation success drivers, set clear objectives, allocate prep time, emphasize influencing skills, and trust for favorable outcomes.
Close negotiations effectively, overcome challenges, prevent buyer’s remorse, and learn from failures.
Kompetenzen, die Sie erwerben
Was Sie lernen werden
Learn the principles of effective internal communication
Evaluate the role of internal communication in business
Develop skills for implementing effective internal communication
Apply these learned skills in real-world scenarios
Kompetenzen, die Sie erwerben
Was Sie lernen werden
Analyse key concepts and benefits of AI in customer communication.
Identify cutting edge techniques for AI-driven personalization.
Apply AI tools to enhance customer feedback analysis and journey mapping.
Kompetenzen, die Sie erwerben
Was Sie lernen werden
Kompetenzen, die Sie erwerben
Was Sie lernen werden
Understand the fundamental principles of active listening and apply practical techniques to engage in meaningful conversations.
Recognize and interpret nonverbal cues to gather comprehensive insights during conversations.
Enhance relationships by refining active listening in challenging situations for effective conflict resolution.
Navigate cross-cultural communication considerations and demonstrate respectful listening to individuals from diverse backgrounds.
Kompetenzen, die Sie erwerben
Erwerben Sie ein Karrierezertifikat.
Fügen Sie dieses Zeugnis Ihrem LinkedIn-Profil, Lebenslauf oder CV hinzu. Teilen Sie sie in Social Media und in Ihrer Leistungsbeurteilung.
Dozenten
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Häufig gestellte Fragen
This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.
Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate. When you subscribe to a course that is part of a Specialization, you’re automatically subscribed to the full Specialization. Visit your learner dashboard to track your progress.
Weitere Fragen
Finanzielle Unterstützung verfügbar,