Name: Introduction to Customer Service
Brand: CVS Health
Availability: OnlineOnly
Rating: 4.7 (86 reviews)

Back to Introduction to Customer Service

Learner Reviews & Feedback for Introduction to Customer Service by CVS Health

4.7

stars

282 ratings

About the Course

The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and projects are a part of this course, allowing you to get a real-world idea of key areas of customer service happening in your community. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service No prior experience in customer service is necessary to be successful in this course....

Top reviews

Jul 20, 2023

I learn a lot, while I interacted with customer service agent before, it was different to be on the other side. I dont know how helpfull the course is going to be in my journey but we will see.

Jun 11, 2024

The instructers kept me engaged and I enjoyed every section of this course and learnt a lot.

Filter by:

76 - 85 of 85 Reviews for Introduction to Customer Service

By Raymundo C V

•

May 20, 2025

Super tedioso, la velocidad de la reproducción de videos y las actividades de repaso, son muy tediosas tardadas y restan interés en continuar el curso.