This course provides essential conflict management skills for navigating workplace tensions with clarity, empathy, and professionalism. Designed for business professionals, it offers practical techniques to remain composed during high-stress interactions, identify root causes of conflict, and respond with emotional intelligence. Learners will explore how to give and receive feedback effectively, set healthy boundaries, and de-escalate challenging conversations without undermining team cohesion. Emphasis is placed on respectful self-advocacy, active listening, and fostering psychological safety in diverse work environments. By the end of the course, participants will be equipped to handle conflict constructively and contribute to resilient, high-performing teams grounded in accountability and mutual respect.
Expérience recommandée
Ce que vous apprendrez
Apply practical techniques to manage emotional triggers and maintain composure in high-stress interactions.
Use empathy-driven communication to understand both the facts and feelings behind conflict situations.
Deliver and receive feedback constructively, fostering a growth-oriented and collaborative team environment.
Identify and address trust breakdowns by distinguishing between character and competence gaps.
Compétences que vous acquerrez
- Catégorie : Assertiveness
- Catégorie : Empathy
- Catégorie : Communication
- Catégorie : Active Listening
- Catégorie : Constructive Feedback
- Catégorie : Emotional Intelligence
- Catégorie : Leadership
- Catégorie : Relationship Management
- Catégorie : Advocacy
- Catégorie : Conflict Management
- Catégorie : Teamwork
- Catégorie : Negotiation
- Catégorie : Collaboration
- Catégorie : Stress Management
- Catégorie : Rapport Building
- Catégorie : Interpersonal Communications
- Catégorie : De-escalation Techniques
- Catégorie : Professionalism
Détails à connaître
Ajouter à votre profil LinkedIn
septembre 2025
1 devoir
Découvrez comment les employés des entreprises prestigieuses maîtrisent des compétences recherchées
Il y a 2 modules dans ce cours
In this course, you’ll explore the psychological and behavioral foundations of workplace conflict and discover how to manage it with calm, clarity, and empathy. You’ll unpack the emotional triggers behind confrontations, decode how to listen beyond words, and apply actionable tools to de-escalate tension while preserving trust. With real-world strategies rooted in communication science and emotional intelligence, you’ll master techniques to give and receive feedback, assert boundaries, and foster resilient team dynamics. By the end, you’ll be equipped to defuse conflict with professionalism, turn tough conversations into growth opportunities, and cultivate a culture of respect and accountability.
Inclus
1 lecture1 plugin
In this module, you’ll explore the emotional and interpersonal dynamics that drive workplace conflict and discover science-backed techniques to manage them with clarity and calm. You’ll examine how stress responses are triggered, how empathy can lower tension instantly, and how brief pauses can prevent escalation. You’ll uncover proven de-escalation tactics that help redirect conversations toward solutions, even in high-pressure situations. Finally, you’ll apply actionable strategies to manage your own emotional responses, strengthen team trust, and stay grounded in moments that matter most.
Inclus
15 vidéos1 devoir
Instructeur
Offert par
En savoir plus sur Leadership and Management
Statut : Essai gratuitPackt
Statut : Essai gratuitArizona State University
Statut : Essai gratuitUniversity of California, Irvine
Statut : Essai gratuitArizona State University
Pour quelles raisons les étudiants sur Coursera nous choisissent-ils pour leur carrière ?
Ouvrez de nouvelles portes avec Coursera Plus
Accès illimité à 10,000+ cours de niveau international, projets pratiques et programmes de certification prêts à l'emploi - tous inclus dans votre abonnement.
Faites progresser votre carrière avec un diplôme en ligne
Obtenez un diplôme auprès d’universités de renommée mondiale - 100 % en ligne
Rejoignez plus de 3 400 entreprises mondiales qui ont choisi Coursera pour les affaires
Améliorez les compétences de vos employés pour exceller dans l’économie numérique
Foire Aux Questions
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.
Plus de questions
Aide financière disponible,