Skills you'll gain: Active Listening, Conflict Management, Social Skills, Communication Strategies, Interpersonal Communications, Mediation, De-escalation Techniques, Verbal Communication Skills, Communication, Cooperation, Collaboration, Planning, Decision Making

Skills you'll gain: Self Service Technologies, Automation, Setting Appointments, Generative AI Agents, AI Personalization, Calendar Management, Prompt Engineering, Customer Service, Virtual Environment, Customer Inquiries, Customer Communications Management, Scheduling, Greeting Customers, Systems Integration, System Configuration

Skills you'll gain: Editing, Public Speaking, Proofreading, Research, Writing, Communication, English Language, Professionalism, Ethical Standards And Conduct, Critical Thinking, Collaboration

Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening

Skills you'll gain: Negotiation, Contract Negotiation, Conflict Management, Mediation, Sales Strategy, Arbitration, Communication, Influencing, Planning, Decision Making, Ethical Standards And Conduct, Cultural Diversity

Skills you'll gain: Microsoft Excel, Data Visualization, Spreadsheet Software, Excel Formulas, Data Management, Data Entry, Productivity Software

Skills you'll gain: Resilience, Positivity, Optimism, Cognitive flexibility, Relationship Building, Self-Awareness, Adaptability, Stress Management, Mindfulness, Communication

Skills you'll gain: Dashboard, Microsoft Excel, Excel Formulas, Spreadsheet Software, Data Analysis Expressions (DAX), Data Cleansing, Business Intelligence Software, Data Validation, Financial Modeling, Data Visualization, Loans, Depreciation, Automation

Skills you'll gain: Excel Formulas, Microsoft Excel, Excel Macros, Data Validation, Spreadsheet Software, Data Modeling, Financial Forecasting, Data Integrity, Business Modeling, Automation

Skills you'll gain: Key Performance Indicators (KPIs), Employee Coaching, Coaching, Gap Analysis, Management Training And Development, Performance Management, Performance Analysis, Expectation Management, Employee Performance Management, People Management, Leadership and Management, Performance Improvement, Accountability, Empowerment, Personal Development, Leadership Development, Meeting Facilitation, Constructive Feedback, Leadership, Communication

Skills you'll gain: Quick Learning, Time Management, Learning Strategies, Literacy, Vocabulary, English Language

Skills you'll gain: Microsoft Excel, Dashboard, Spreadsheet Software, Data Analysis Expressions (DAX), Consolidation, Business Reporting, Data Management, Data Integration, Data Cleansing, Automation