Skills you'll gain: Version Control, GitHub, Git (Version Control System), Collaborative Software

Skills you'll gain: Prompt Engineering, Standard Operating Procedure, Generative AI, Customer Support, ChatGPT, Product Support, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Customer experience improvement, Data Ethics, Customer Insights, Automation, Natural Language Processing

Skills you'll gain: Remote Access Systems, Network Troubleshooting, Network Administration, Virtual Private Networks (VPN), Hardening, TCP/IP, Cybersecurity, Dynamic Host Configuration Protocol (DHCP), Human Factors (Security), Technical Support and Services, Encryption, Command-Line Interface, Authentications, Wireless Networks

Skills you'll gain: Learning Styles, Learning Strategies, Test Planning, Requirements Analysis, Technical Documentation

Skills you'll gain: Disabilities, Workplace inclusivity, Emergency Response, Professionalism, Risk Management, De-escalation Techniques, Communication Strategies

Skills you'll gain: AI Personalization, Generative AI, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Prompt Engineering, Self Service Technologies, LLM Application, Natural Language Processing

Skills you'll gain: COBOL (Programming Language), Agile Methodology, Technical Support, Software Development Life Cycle, Program Development, Scrum (Software Development), Software Development, Software Quality Assurance, Quality Assurance, Code Review, Debugging, Software Documentation, Technical Documentation, Computer Programming

Skills you'll gain: Cloud Computing Architecture, Cloud Services, Generative AI, Cloud Security, Cybersecurity, Cloud Platforms, Cloud Hosting, Cloud Engineering, Cloud Computing, Data Storage, Peripheral Devices, Computer Hardware, Cyber Attacks, System Configuration, Artificial Intelligence, OSI Models, General Networking, Data Security, Cloud Infrastructure, Computer Programming

Skills you'll gain: Google Workspace, Lightweight Directory Access Protocols, Active Directory, User Accounts, Collaborative Software, Automation, Identity and Access Management, Configuration Management, Application Programming Interface (API)

Skills you'll gain: System Monitoring, Network Monitoring, Google Workspace, Endpoint Security, Continuous Monitoring, Network Troubleshooting, Security Management, Application Deployment, Compliance Auditing, Cloud Security, Android (Operating System), Incident Management, Data Loss Prevention, Configuration Management, User Provisioning, Apple iOS, Taking Meeting Minutes, Annual Reports

Skills you'll gain: Package and Software Management, Linux Administration, File Systems, Linux, Linux Servers, User Accounts, Operating System Administration, Linux Commands, Bash (Scripting Language), Systems Administration, File Management, TCP/IP, Unix Shell, Data Storage, Unix Commands, Software Installation, General Networking, Command-Line Interface, System Support, IBM Cloud

Skills you'll gain: Gmail, Authorization (Computing), Google Workspace, Email Security, Data Governance, Cloud Security, Identity and Access Management, Document Management, Data Management, File Management, Enterprise Application Management, User Provisioning, Data Security, Security Assertion Markup Language (SAML), Single Sign-On (SSO), Email Marketing