Skills you'll gain: Incident Response, Cybersecurity, Cyber Attacks, Computer Security Incident Management, Security Awareness, Personally Identifiable Information, Cyber Risk, Threat Detection, Information Privacy, Safety and Security, Multi-Factor Authentication

Skills you'll gain: Incident Response, Computer Security Incident Management, Open Web Application Security Project (OWASP), Cyber Threat Intelligence, Application Security, Secure Coding, Cloud Security, Cybersecurity, Vulnerability Assessments, Information Systems Security, Metasploit, Security Strategy, Intrusion Detection and Prevention, Infrastructure Security, Vulnerability Scanning, Security Testing, Hardening, Penetration Testing, Mobile Security, Automation

Skills you'll gain: Data Centers, Network Security, Virtualization and Virtual Machines, Network Troubleshooting, Network Monitoring, Wide Area Networks, Virtualization, Wireless Networks, Firewall, Hardening, Network Architecture, Network Infrastructure, Virtual Private Networks (VPN), Infrastructure Security, TCP/IP, Cloud Computing, Security Information and Event Management (SIEM), Remote Access Systems, Network Protocols, Internet Of Things

Skills you'll gain: Network Security, Endpoint Security, Hardening, Virtual Private Networks (VPN), Firewall, Cloud Security, Cybersecurity, Infrastructure Security, Role-Based Access Control (RBAC), Cloud Computing, Authorization (Computing), Identity and Access Management, Email Security, Network Infrastructure, Network Protocols, Authentications, System Configuration

Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer experience improvement, Customer Analysis, Market Research, Surveys, Customer experience strategy (CX), Data Collection, Customer Data Management, Active Listening, Continuous Improvement Process, Data-Driven Decision-Making, Focus Group

Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Data Entry, Customer Relationship Building, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Retail Store Operations, Transaction Processing, Cash Register Operation, Communication, Time Management

Skills you'll gain: AI Personalization, Generative AI, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Prompt Engineering, Self Service Technologies, LLM Application, Natural Language Processing

Skills you'll gain: Service Management, Information Technology Infrastructure Library, Service Improvement, IT Service Management, Technical Management, IT Management, Continuous Improvement Process, Quality Improvement, Process Management, Operations Management, Information Technology, Business Process Management, Stakeholder Management, Governance, Change Management, Risk Management, Value Propositions

Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Transaction Processing, Cash Register Operation, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Root Cause Analysis, Non-Verbal Communication, Communication

Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Verbal Communication Skills, Emotional Intelligence, Problem Solving, Communication

Skills you'll gain: Distributed Computing, Scalability, Database Design, Database Management Systems, Database Systems, Database Architecture and Administration, Database Management, Databases, Relational Databases, SQL, Query Languages, Performance Tuning, Data Integrity

Skills you'll gain: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct