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    • Technical Support

    Technical Support Courses Online

    Study technical support for customer service excellence. Learn to troubleshoot, resolve issues, and support users.

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    Explore the Technical Support Course Catalog

    • Status: Free Trial
      Free Trial
      I

      Illinois Tech

      Hardware and Operating System Foundations II

      Skills you'll gain: Linux, Linux Administration, Operating System Administration, Linux Commands, User Accounts, Command-Line Interface, Systems Administration, Operating Systems, User Provisioning, Service Management, System Configuration, System Monitoring, Graphical Tools, File Management

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      62 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      F

      Fortinet, Inc.

      Network Security Support Engineer

      Skills you'll gain: Network Troubleshooting, Firewall, Network Monitoring, Network Security, Virtual Private Networks (VPN), Network Performance Management, Lightweight Directory Access Protocols, System Monitoring, Authentications, Performance Tuning, System Configuration, Cybersecurity, Malware Protection

      4.6
      Rating, 4.6 out of 5 stars
      ·
      25 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      Core 2: OS, Software, Security and Operational Procedures

      Skills you'll gain: Operating System Administration, Desktop Support, Operating Systems, Command-Line Interface, Technical Support and Services, System Support, Help Desk Support, Mobile Security, Network Security, Microsoft Windows, Technical Support, Mac OS, Linux, System Configuration, Network Administration, Software Installation, Firewall, Encryption, Malware Protection

      4.7
      Rating, 4.7 out of 5 stars
      ·
      65 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      Operations and Patient Safety for Healthcare IT Staff

      Skills you'll gain: Telehealth, Patient Safety, Health Technology, Help Desk Support, Medical Equipment, Technical Support, Issue Tracking, Change Control, Medical Devices, Electronic Medical Record, Disaster Recovery, Technical Documentation, General Networking

      4.8
      Rating, 4.8 out of 5 stars
      ·
      197 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      L

      LearnQuest

      CompTIA Exam Prep

      Skills you'll gain: Network Troubleshooting, Computer Networking, Desktop Support, Technical Support, Help Desk Support, Cloud Services, Security Management, Operating Systems, Information Technology, Microsoft Windows, Computer Hardware, Wireless Networks

      3.3
      Rating, 3.3 out of 5 stars
      ·
      108 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      P

      Packt

      Security and Troubleshooting Essentials

      Skills you'll gain: Hardware Troubleshooting, Computer Security Awareness Training, Information Systems Security, Malware Protection, Data Security, Technical Support and Services, Encryption, Security Awareness, Authentications, Patch Management, Technical Support, Firewall, Data Integrity

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Customer Support digital transformation with HubSpot

      Skills you'll gain: HubSpot CRM, Digital Transformation, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Business Systems, Technology Strategies, Process Improvement, Business Development

      4.8
      Rating, 4.8 out of 5 stars
      ·
      13 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Cloud Support Associates

      Skills you'll gain: Responsible AI, Generative AI, AI Product Strategy, Google Cloud Platform, Cloud Management, Cloud Engineering, System Support, Data Ethics, Technical Communication, Strategic Planning

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      SkillUp

      Generative AI: Transform Your Customer Support Career

      Skills you'll gain: Prompt Engineering, Standard Operating Procedure, Generative AI, Customer Support, ChatGPT, Product Support, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Customer experience improvement, Data Ethics, Customer Insights, Automation, Natural Language Processing

      4.9
      Rating, 4.9 out of 5 stars
      ·
      41 reviews

      Intermediate · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Trabajando de inicio a fin con GIT

      Skills you'll gain: Version Control, GitHub, Git (Version Control System), Collaborative Software

      Beginner · Guided Project · Less Than 2 Hours

    • C

      Coursera Project Network

      Create Customer Support Data with Google Sheets

      Skills you'll gain: Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Data Analysis Expressions (DAX), Data Analysis, Data Integration, Organizational Skills, Data Management

      4.6
      Rating, 4.6 out of 5 stars
      ·
      410 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • A

      Amazon Web Services

      Skills and Best Practices for Cloud Support Associates

      Skills you'll gain: Root Cause Analysis, Customer Relationship Building, Customer Relationship Management, Problem Management, Verbal Communication Skills, Customer Support, Amazon Web Services, Communication, Cloud Solutions, Technical Support, Cloud Security, Cloud Services, Automation, Collaboration, Incident Management, Generative AI, Innovation

      4.9
      Rating, 4.9 out of 5 stars
      ·
      25 reviews

      Beginner · Course · 1 - 4 Weeks

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    1…8910…263

    In summary, here are 10 of our most popular technical support courses

    • Hardware and Operating System Foundations II: Illinois Tech
    • Network Security Support Engineer: Fortinet, Inc.
    • Core 2: OS, Software, Security and Operational Procedures: IBM
    • Operations and Patient Safety for Healthcare IT Staff: Johns Hopkins University
    • CompTIA Exam Prep: LearnQuest
    • Security and Troubleshooting Essentials: Packt
    • Customer Support digital transformation with HubSpot: Coursera Project Network
    • GenAI for Cloud Support Associates: Coursera Instructor Network
    • Generative AI: Transform Your Customer Support Career: SkillUp
    • Trabajando de inicio a fin con GIT: Coursera Project Network

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