Skills you'll gain: Amazon Web Services, Call Center Experience, Customer Service, Customer Communications Management, Inbound Calls, Scalability, Outbound Calls, Customer Relationship Management, Network Routing, Real Time Data, Performance Analysis, Cost Reduction, Operational Efficiency, Capacity Planning

Skills you'll gain: Business Economics, Economics, Economic Development, Gross Profit, Fiscal Management, Financial Policy, Corporate Finance, Financial Statements, Financial Market, Supply And Demand, Banking, Market Dynamics, Forecasting

Skills you'll gain: Marketing Analytics, Sales Strategy, Customer Analysis, Marketing Strategies, Data Visualization Software, Customer Engagement, Analytics, Consumer Behaviour, Digital Advertising, Regression Analysis, Market Research, Statistical Analysis, Target Market, Pandas (Python Package), Predictive Modeling, Key Performance Indicators (KPIs), Decision Tree Learning, Artificial Neural Networks

Skills you'll gain: AI Personalization, Customer Insights, ChatGPT, Generative AI, Prompt Engineering, Customer experience improvement, Customer Engagement, LLM Application, Customer Service, Workflow Management, Self Service Technologies, Operational Efficiency, Artificial Intelligence, Automation, Analysis

Skills you'll gain: Generative AI, LLM Application, Prompt Engineering, Training Programs, Large Language Modeling, Program Evaluation, Applied Machine Learning, Data Processing, Benchmarking, Artificial Neural Networks

Skills you'll gain: Product Flow Diagram, Process Flow Diagrams, New Product Development, Go To Market Strategy, Product Development, Product Roadmaps, Product Improvement, Product Design, Customer experience strategy (CX), User Research, User Feedback, Continuous Improvement Process, Analysis

Skills you'll gain: Canva (Software), Creative Design, Branding, Graphic and Visual Design, Social Media Content, Graphic Design, Brand Strategy, Marketing Collateral, Brand Management, Account Management, Marketing Communications

Skills you'll gain: Overcoming Objections, Active Listening, Customer experience improvement, Customer Complaint Resolution, Customer Retention, Customer Service, Verbal Communication Skills, Interviewing Skills, Assertiveness, Empathy, Conflict Management, Productivity, Emotional Intelligence, Problem Solving

Skills you'll gain: Active Listening, Interpersonal Communications, Constructive Feedback, Empathy, Diversity and Inclusion, Conflict Management, Communication, Emotional Intelligence, Teamwork, Expectation Management, Collaboration, Performance Review, Relationship Building

Skills you'll gain: Unsupervised Learning, Regression Analysis, Exploratory Data Analysis, Time Series Analysis and Forecasting, Data Analysis, Statistical Analysis, Data Science, Forecasting, Data Mining, Machine Learning, Predictive Modeling, Classification And Regression Tree (CART), Supervised Learning, Data Quality, Anomaly Detection, Feature Engineering, Dimensionality Reduction, Business Intelligence, Random Forest Algorithm

Skills you'll gain: Case Studies, Benchmarking, Tax Laws, Corporate Tax, Intercompany Accounting, International Finance, Tax, Analysis

Skills you'll gain: Google Docs, Google Sheets, Gmail, Google Workspace, Calendar Management, Presentations, Setting Appointments, Spreadsheet Software, Excel Formulas, Collaborative Software, Data Visualization, Excel Macros, Email Automation, Email Security, Meeting Facilitation, Sales Presentations, Version Control, Data Management, Organizational Skills, Scheduling