• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Telephone Skills
    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
    Earn a university-issued career credential in a flexible, interactive format.
    Graduate level learning within reach.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Results for "telephone skills"

    • Status: Free Trial
      Free Trial
      U

      University of California, Irvine

      IELTS Listening and Speaking Sections Skills Mastery

      Skills you'll gain: Time Management, Oral Comprehension, Active Listening, Language Competency, Public Speaking, Verbal Communication Skills, Learning Strategies, English Language, Vocabulary, Composure, Grammar, Detail Oriented, Adaptability

      4.6
      Rating, 4.6 out of 5 stars
      ·
      615 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Call Centers: AI-Driven Customer Success

      Skills you'll gain: AI Personalization, Customer Insights, ChatGPT, Generative AI, Prompt Engineering, Customer experience improvement, Customer Engagement, LLM Application, Customer Service, Workflow Management, Self Service Technologies, Operational Efficiency, Artificial Intelligence, Automation, Analysis

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      Technical Troubleshooting: Diagnostics, Networks, Customers

      Skills you'll gain: Network Troubleshooting, Network Performance Management, Network Monitoring, Technical Communication, Technical Support and Services, Technical Support, Network Administration, Desktop Support, Debugging, Help Desk Support, Problem Management, Network Analysis

      5
      Rating, 5 out of 5 stars
      ·
      8 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      K

      Knowledge Accelerators

      Customer Service Fundamentals

      Skills you'll gain: Customer Service, Problem Solving, Customer Support, Customer Inquiries, Customer and Client Support, Help Desk Support, Greeting Customers, Critical Thinking and Problem Solving, Patience, Communication, Customer Complaint Resolution, Customer Engagement, Customer experience improvement, Empathy, Technical Communication, Process Management, Positivity, Self-Awareness, Organizational Skills

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.8K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      U

      University of Washington

      Lesson | Business English Skills: Introducing Yourself in Business Settings

      Skills you'll gain: Professional Networking, Rapport Building, Relationship Building, Communication, Business Communication, Verbal Communication Skills, English Language

      4.4
      Rating, 4.4 out of 5 stars
      ·
      233 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      V

      Voxy

      Low Intermediate English: Calls & Messaging

      Skills you'll gain: English Language, Interpersonal Communications, Media and Communications, Vocabulary, Language Learning, Oral Comprehension, Rapport Building, Grammar

      4.7
      Rating, 4.7 out of 5 stars
      ·
      266 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Preview
      Preview
      P

      Peking University

      Essentials for English Speeches and Presentations 英语演讲与演示

      Skills you'll gain: Verbal Communication Skills, Oral Expression, Presentations, Interviewing Skills, Public Speaking, English Language, Cultural Diversity, Non-Verbal Communication, Intercultural Competence, Vocabulary, Business Communication, Grammar

      4.6
      Rating, 4.6 out of 5 stars
      ·
      153 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free
      Free
      G

      Georgia Institute of Technology

      Lesson | Organize Your Pitch

      Skills you'll gain: Presentations, English Language, Sales Presentations, Business Communication, Verbal Communication Skills, Public Speaking, Organizational Skills

      4.5
      Rating, 4.5 out of 5 stars
      ·
      35 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free
      Free
      G

      Georgia Institute of Technology

      Lesson | Understand and Be Understood on the Phone

      Skills you'll gain: English Language, Oral Comprehension, Verbal Communication Skills, Language Competency

      4.7
      Rating, 4.7 out of 5 stars
      ·
      59 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Georgia Institute of Technology

      Speak English Professionally: In Person, Online & On the Phone

      Skills you'll gain: Verbal Communication Skills, Cultural Sensitivity, Public Speaking, English Language, Vocabulary, Language Learning, Business Communication, Communication, Interpersonal Communications, Professionalism, Active Listening

      4.7
      Rating, 4.7 out of 5 stars
      ·
      10K reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      T

      Tecnológico de Monterrey

      Effective Communication for Today’s Leader

      Skills you'll gain: Interpersonal Communications, Social Skills, Communication, Assertiveness, Business Communication, Constructive Feedback, Empathy, Active Listening, Verbal Communication Skills, Employee Performance Management, Leadership, Leadership Development

      4.5
      Rating, 4.5 out of 5 stars
      ·
      93 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free
      Free
      G

      Georgia Institute of Technology

      Lesson | Video Conferencing: Face to Face but Online

      Skills you'll gain: Business Communication, Verbal Communication Skills, Communication, Virtual Teams, Telecommuting, Meeting Facilitation

      4.2
      Rating, 4.2 out of 5 stars
      ·
      35 reviews

      Mixed · Course · 1 - 4 Weeks

    1…567…519

    In summary, here are 10 of our most popular telephone skills courses

    • IELTS Listening and Speaking Sections Skills Mastery: University of California, Irvine
    • GenAI for Call Centers: AI-Driven Customer Success: Coursera Instructor Network
    • Technical Troubleshooting: Diagnostics, Networks, Customers: Coursera Instructor Network
    • Customer Service Fundamentals: Knowledge Accelerators
    • Lesson | Business English Skills: Introducing Yourself in Business Settings : University of Washington
    • Low Intermediate English: Calls & Messaging: Voxy
    • Essentials for English Speeches and Presentations 英语演讲与演示: Peking University
    • Lesson | Organize Your Pitch: Georgia Institute of Technology
    • Lesson | Understand and Be Understood on the Phone: Georgia Institute of Technology
    • Speak English Professionally: In Person, Online & On the Phone: Georgia Institute of Technology

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Skills

    • Artificial Intelligence (AI)
    • Cybersecurity
    • Data Analytics
    • Digital Marketing
    • English Speaking
    • Generative AI (GenAI)
    • Generative AI
    • Microsoft Excel
    • Microsoft Power BI
    • Project Management
    • Python

    Certificates & Programs

    • Google Cybersecurity Certificate
    • Google Data Analytics Certificate
    • Google IT Support Certificate
    • Google Project Management Certificate
    • Google UX Design Certificate
    • IBM Data Analyst Certificate
    • IBM Data Science Certificate
    • Machine Learning Certificate
    • Microsoft Power BI Data Analyst Certificate
    • UI / UX Design Certificate

    Industries & Careers

    • Business
    • Computer Science
    • Data Science
    • Education & Teaching
    • Engineering
    • Finance
    • Healthcare
    • Human Resources (HR)
    • Information Technology (IT)
    • Marketing

    Career Resources

    • Career Aptitude Test
    • Examples of Strengths and Weaknesses for Job Interviews
    • High-Income Skills to Learn
    • How Does Cryptocurrency Work?
    • How to Highlight Duplicates in Google Sheets
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Preparing for the PMP Certification
    • Signs You Will Get the Job After an Interview
    • What Is Artificial Intelligence?

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok