Customer Service

Customer Service is the act of providing support and assistance to consumers before, during, and after a purchase to enhance their satisfaction and loyalty. Coursera's customer service catalogue teaches you the essentials of delivering excellent service, communication skills, and managing customer expectations. You'll learn to handle complaints, develop effective responses, understand customer behavior, and develop strategies to improve customer satisfaction and loyalty. This knowledge will empower you in various roles such as a customer service representative, manager, or any professional who interacts directly with customers.