Service Recovery

Service Recovery is a process of regaining customer satisfaction and loyalty after a service failure or dissatisfaction. Coursera's Service Recovery catalogue teaches you about the strategic and tactical aspects of rectifying service failures and retaining customer trust. You'll learn key techniques such as immediate problem resolution, effective communication, understanding customer needs and expectations, and identifying areas for improvement. These learnings will help you to develop a resilient and customer-oriented approach, enabling you to turn service failures into opportunities for enhancing customer relationships. You will be equipped to handle a multitude of service scenarios across various industries, ensuring a high-quality customer experience in each interaction.