Technical Support

Technical Support is a crucial service that assists users in resolving issues and malfunctions related to technology and software. Coursera's Technical Support skill catalogue guides you through the essential components of providing effective technical assistance. You'll learn about troubleshooting methodologies, customer service techniques, and problem-solving strategies related to hardware, software, networking, and other IT-related issues. You'll also get acquainted with various technical systems, tools, and platforms to provide solutions and ensure smooth operation. Whether you're aspiring to be an IT professional, or simply wish to enhance your tech-savviness, this skill will enable you to provide top-notch technical support in various settings.