Product Support

Product Support is a vital aspect of customer service, providing assistance and solutions to customers who have queries or issues with a product. Coursera's product support catalogue teaches you key techniques in delivering high-quality customer support, troubleshooting product issues, and handling customer feedback and complaints. You'll learn about different support channels, from email and phone to live chat and social media, as well as develop your soft skills such as active listening, empathy, and problem-solving. Furthermore, you'll gain knowledge on creating product documentation and guides, and using customer relationship management (CRM) tools, all essential in providing outstanding product support and improving customer satisfaction.