• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Journey Course Catalog

    • Status: New
      New
      G

      Google Cloud

      Acelera el intercambio de conocimientos con Agentspace

      Skills you'll gain: Application Deployment, Productivity Software, OAuth, Generative AI Agents, Enterprise Application Management, Data Integration, Brainstorming, Agentic systems, Application Programming Interface (API), System Configuration, Identity and Access Management, Web Analytics, Report Writing, Data Store

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      كيفية الإستفادة من قاعدة العملاء بتحميل جهات اتصال البريد الإلكتروني على تويتر

      Skills you'll gain: Social Media Management, Email Marketing, Advertising Campaigns, Campaign Management, Social Media, Customer Insights, Professional Networking, Professional Development

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Preview
      Preview
      G

      Google Cloud

      Introduction to Data Engineering on Google Cloud - 繁體中文

      Skills you'll gain: Data Migration, Google Cloud Platform, Cloud Storage, Extract, Transform, Load, Data Pipelines, Data Processing, Big Data, Data Warehousing, Data Integration, Data Storage, SQL, Data Transformation, Automation

      Beginner · Course · 1 - 3 Months

    • G

      Google Cloud

      Introduction to Data Engineering on Google Cloud - 简体中文

      Skills you'll gain: Data Pipelines, Data Sharing, Extract, Transform, Load, Apache Airflow, Data Migration, Data Processing, Data Warehousing, Data Integration, Google Cloud Platform, Metadata Management, Data Lakes, Cloud Storage, Big Data, Data Transformation, Automation, SQL

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      G

      Google Cloud

      생성형 AI 에이전트: 조직 혁신

      Skills you'll gain: Generative AI Agents, Prompt Engineering, Generative AI, AI Product Strategy, Customer experience improvement, LLM Application, Tool Calling, Google Cloud Platform, Organizational Change, Artificial Intelligence, Innovation

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      G

      Google Cloud

      Acelere a troca de conhecimento com o Agentspace

      Skills you'll gain: OAuth, Generative AI Agents, LLM Application, Data Integration, Application Deployment, Data Access, Data Sharing, Enterprise Application Management, Application Programming Interface (API), Data Store, AWS Identity and Access Management (IAM), System Configuration

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      G

      Google Cloud

      Google Threat Intelligence - Bahasa Indonesia

      Skills you'll gain: Cyber Threat Intelligence, Threat Detection, Cyber Threat Hunting, Threat Management, Endpoint Detection and Response, Incident Response, Security Awareness, Computer Security Incident Management, Continuous Monitoring, Google Gemini, Vulnerability Management, Infrastructure Security, Risk Management Framework, Cloud Security, Generative AI Agents, Data Integration

      Intermediate · Course · 1 - 3 Months

    • Status: New
      New
      Status: Preview
      Preview
      B

      Banco Interamericano de Desarrollo

      Design de projetos de governo digital

      Skills you'll gain: Digital Transformation, Data Integration, Talent Management, Program Evaluation, Data Strategy, Cybersecurity, Technology Strategies, Business Transformation, Policy Development, Governance, Project Design, Public Administration, Interoperability, Key Performance Indicators (KPIs), Process Improvement

      Beginner · Course · 1 - 3 Months

    • A

      Amazon Web Services

      Amazon Connect: Introduction to the Administrative Interface

      Skills you'll gain: Dashboard, Report Writing, Business Reporting, Management Reporting, Performance Reporting, Ad Hoc Reporting, Real Time Data, Call Center Experience, Administration, Workforce Management

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      G

      Google Cloud

      生成 AI エージェント: 組織の変革

      Skills you'll gain: Prompt Engineering, Generative AI Agents, Generative AI, AI Product Strategy, Customer experience improvement, Google Cloud Platform, Tool Calling, Artificial Intelligence, Organizational Strategy, Innovation, Performance Improvement

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      G

      Google Cloud

      借助 Agentspace 加速知识交流

      Skills you'll gain: Google Workspace, OAuth, Generative AI Agents, Performance Analysis, API Gateway, Knowledge Transfer, Application Performance Management, Application Deployment, Performance Metric, Operational Efficiency, Agentic systems, Brainstorming, AI Personalization, Authentications, Data Integration, Identity and Access Management, Authorization (Computing), Data Store

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      Coursera

      Building a Machine Learning Solution

      Skills you'll gain: Exploratory Data Analysis, Data Collection, Data Ethics, MLOps (Machine Learning Operations), Feature Engineering, Data Cleansing, Responsible AI, Applied Machine Learning, Data Analysis, Solution Design, Statistical Analysis, Machine Learning, Artificial Intelligence and Machine Learning (AI/ML), Predictive Modeling, Application Deployment, Generative AI, Continuous Monitoring

      Intermediate · Course · 1 - 3 Months

    Customer Journey learners also search

    Digital Marketing
    Digital
    Marketing
    Entrepreneurship
    Beginner Digital Marketing
    Digital Marketing Projects
    Social Entrepreneurship
    Advanced Digital Marketing
    1…238239240241

    In summary, here are 10 of our most popular customer journey courses

    • Acelera el intercambio de conocimientos con Agentspace: Google Cloud
    • كيفية الإستفادة من قاعدة العملاء بتحميل جهات اتصال البريد الإلكتروني على تويتر: Coursera Project Network
    • Introduction to Data Engineering on Google Cloud - 繁體中文: Google Cloud
    • Introduction to Data Engineering on Google Cloud - 简体中文: Google Cloud
    • 생성형 AI 에이전트: 조직 혁신: Google Cloud
    • Acelere a troca de conhecimento com o Agentspace: Google Cloud
    • Google Threat Intelligence - Bahasa Indonesia: Google Cloud
    • Design de projetos de governo digital: Banco Interamericano de Desarrollo
    • Amazon Connect: Introduction to the Administrative Interface: Amazon Web Services
    • 生成 AI エージェント: 組織の変革: Google Cloud

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Skills

    • Artificial Intelligence (AI)
    • Cybersecurity
    • Data Analytics
    • Digital Marketing
    • English Speaking
    • Generative AI (GenAI)
    • Microsoft Excel
    • Microsoft Power BI
    • Project Management
    • Python

    Certificates & Programs

    • Google Cybersecurity Certificate
    • Google Data Analytics Certificate
    • Google IT Support Certificate
    • Google Project Management Certificate
    • Google UX Design Certificate
    • IBM Data Analyst Certificate
    • IBM Data Science Certificate
    • Machine Learning Certificate
    • Microsoft Power BI Data Analyst Certificate
    • UI / UX Design Certificate

    Industries & Careers

    • Business
    • Computer Science
    • Data Science
    • Education & Teaching
    • Engineering
    • Finance
    • Healthcare
    • Human Resources (HR)
    • Information Technology (IT)
    • Marketing

    Career Resources

    • Career Aptitude Test
    • Examples of Strengths and Weaknesses for Job Interviews
    • High-Income Skills to Learn
    • How Does Cryptocurrency Work?
    • How to Highlight Duplicates in Google Sheets
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Preparing for the PMP Certification
    • Signs You Will Get the Job After an Interview
    • What Is Artificial Intelligence?

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • Share your Coursera learning story

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok