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    CRM Courses Online

    Explore CRM (Customer Relationship Management) tools and strategies for managing customer interactions. Learn to enhance customer satisfaction and loyalty.

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    Explore the CRM Course Catalog

    • C

      Coursera Project Network

      Commencer avec la messagerie de Facebook pour une entreprise

      Skills you'll gain: Facebook, Social Media Management, Social Media, Customer Relationship Management, Greeting Customers, Business Communication, Customer Communications Management, Drive Engagement, Business Strategy

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free
      Free
      A

      Amazon Web Services

      Amazon Connect: Creating & Managing Amazon Connect Instances

      Skills you'll gain: Amazon Web Services, Call Center Experience, Customer Service, Customer Communications Management, Inbound Calls, Scalability, Outbound Calls, Customer Relationship Management, Network Routing, Real Time Data, Performance Analysis, Cost Reduction, Operational Efficiency, Capacity Planning

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      H

      HubSpot Academy

      المبيعات الواردة

      Skills you'll gain: Sales Presentation, Lead Generation, Prospecting and Qualification, Sales Strategy, Sales Process, Target Audience, Phone Sales, Customer Analysis, Customer Relationship Management (CRM) Software, Social Media Marketing, Communication Strategies, Personalized Service, Email Automation

      Beginner · Course · 1 - 3 Months

    • Status: Free
      Free
      A

      Amazon Web Services

      Amazon Connect Contact Lens Fundamentals

      Skills you'll gain: Customer experience improvement, Customer Relationship Management, Customer Insights, Customer Service, Trend Analysis, Employee Performance Management, Text Mining, System Implementation

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      Coursera Instructor Network

      GenAI for Lead Scoring and Identification

      Skills you'll gain: Prompt Engineering, Responsible AI, Lead Generation, Data Ethics, Google Gemini, Sales Process, Sales Management, Generative AI, Artificial Intelligence, OpenAI, ChatGPT, Customer Relationship Management (CRM) Software, Data-Driven Decision-Making

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      كيفية استخدام ميل شامب

      Skills you'll gain: Registration, Email Marketing, User Feedback, Customer Relationship Management, User Accounts, Account Management

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Preview
      Preview
      U

      University of Illinois Urbana-Champaign

      لوسائط الرقمية واستراتيجيات التسويق

      Skills you'll gain: Digital Media Strategy, Customer Relationship Management (CRM) Software, Digital Marketing, Online Advertising, Email Marketing, Marketing Strategies, Campaign Management, Social Media Strategy, Social Media Marketing, Search Engine Optimization, Marketing Effectiveness, Marketing Communications, Web Analytics and SEO, Marketing, Copywriting, Advertising, Integrated Marketing Communications, Mobile Security, Key Performance Indicators (KPIs)

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      H

      HubSpot Academy

      إدارة المبيعات السلسة الخالية من الاحتكاك

      Skills you'll gain: Sales Management, Sales Enablement, Sales Training, Sales Process, Sales Development, Sales Strategy, Selling Techniques, Employee Coaching, Employee Onboarding, Training Programs, Customer Relationship Management (CRM) Software, Recruitment Strategies

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Design a Customer Satisfaction Survey with Typeform: A Beginner's Guide

      Skills you'll gain: Customer Insights, User Feedback, Customer Analysis, Customer experience improvement, Data Sharing, Business Research, User Accounts, Content Creation

      Beginner · Guided Project · Less Than 2 Hours

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      Skillshare

      Client HQ: Streamline Client Project Management with Notion

      Skills you'll gain: Timelines, Workflow Management, Employee Onboarding, Project Management Software, Databases, Project Management, Productivity Software, Client Services, Process Improvement and Optimization, Customer Relationship Management (CRM) Software, Collaborative Software

      Mixed · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Work with Gemini Models in BigQuery - Español

      Skills you'll gain: Google Gemini, Generative AI, Workflow Management, Artificial Intelligence and Machine Learning (AI/ML), Big Data, Jupyter, Google Cloud Platform, SQL, Customer Relationship Management

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      H

      HubSpot Academy

      Gestión de clientes potenciales con Hubspot

      Skills you'll gain: HubSpot CRM, Lead Generation, Sales Management, Service Level Agreement, Sales Pipelines, Sales Process, Workflow Management, Prospecting and Qualification, Customer Acquisition Management, Marketing Automation, Dashboard, Email Marketing, Performance Measurement, Prioritization

      Beginner · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular crm courses

    • Commencer avec la messagerie de Facebook pour une entreprise: Coursera Project Network
    • Amazon Connect: Creating & Managing Amazon Connect Instances: Amazon Web Services
    • المبيعات الواردة: HubSpot Academy
    • Amazon Connect Contact Lens Fundamentals: Amazon Web Services
    • GenAI for Lead Scoring and Identification: Coursera Instructor Network
    • كيفية استخدام ميل شامب: Coursera Project Network
    • لوسائط الرقمية واستراتيجيات التسويق: University of Illinois Urbana-Champaign
    • إدارة المبيعات السلسة الخالية من الاحتكاك: HubSpot Academy
    • Design a Customer Satisfaction Survey with Typeform: A Beginner's Guide: Coursera Project Network
    • Client HQ: Streamline Client Project Management with Notion: Skillshare

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