Technical Support and Services

Technical Support and Services encompass the array of activities and solutions provided by IT professionals to aid users in solving specific problems with a product or service. Coursera's Technical Support and Services catalogue teaches you the skills necessary to troubleshoot, diagnose, and resolve such problems, ensuring seamless user experience. You'll learn about problem-solving strategies, customer service best practices, IT service management, networking basics, system administration, and cybersecurity essentials. Acquire the skills to excel in roles such as IT Support Specialist, Systems Administrator, or Help Desk Analyst, and enhance your expertise in providing high-quality technical support and services.