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Customer Journey Courses Online

Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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Explore the Customer Journey Course Catalog

  • Status: Preview
    Preview
    U

    Universiteit Leiden

    Anatomy of the Abdomen and Pelvis; a journey from basis to clinic.

    Skills you'll gain: Anatomy, Medical Imaging, Pathology, Patient Evaluation, Diagnostic Radiology, General Surgery, Physiology, Clinical Assessment, Visualization (Computer Graphics), Medical Terminology

    4.8
    Rating, 4.8 out of 5 stars
    ·
    457 reviews

    Mixed · Course · 1 - 3 Months

  • C

    Coursera Project Network

    Customer Service with Python: Build a Chatbot using ChatGPT

    Skills you'll gain: ChatGPT, LLM Application, Prompt Engineering, OpenAI, Customer Service, Customer Inquiries, Application Programming Interface (API), User Flows, Test Case, Python Programming, Development Environment, Debugging

    4.2
    Rating, 4.2 out of 5 stars
    ·
    24 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • G

    Google Cloud

    Analyze Customer Reviews with Gemini Using Python Notebooks

    Skills you'll gain: Google Gemini, Google Cloud Platform, Cloud Management, Applied Machine Learning, Big Data, Jupyter, Cloud Applications, LLM Application, Text Mining, Statistical Reporting, Machine Learning, SQL

    Intermediate · Project · Less Than 2 Hours

  • Status: Preview
    Preview
    Y

    Yale University

    A Journey through Western Christianity: from Persecuted Faith to Global Religion (200 - 1650)

    Skills you'll gain: Ancient History, World History, European History, Cultural Diversity, Art History, Liberal Arts, Storytelling, Higher Education

    4.8
    Rating, 4.8 out of 5 stars
    ·
    690 reviews

    Beginner · Course · 1 - 3 Months

  • G

    Google Cloud

    Preparing for Your Professional Cloud Security Engineer Journey - 日本語版

    Skills you'll gain: Cloud Security, Identity and Access Management, Network Security, Data Loss Prevention, Data Security, Security Controls, Firewall, Google Cloud Platform, Cloud Computing Architecture, Encryption, CI/CD

    Beginner · Course · 1 - 3 Months

  • C

    Coursera Project Network

    Generative AI with Vertex AI: Build a customer chatbot

    Skills you'll gain: Cloud API, Google Cloud Platform, Application Programming Interface (API), LLM Application, Generative AI, Natural Language Processing, Data Processing, Jupyter, Python Programming

    4.1
    Rating, 4.1 out of 5 stars
    ·
    7 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    PyMongo Case Study - Aggregating Customer Data of a Bank

    Skills you'll gain: Data Transformation, Customer Analysis, Data Analysis, Customer Data Management, MongoDB, Data Processing, Data Validation, Financial Data, Data Import/Export, Data Pipelines, Data Integration, Development Environment

    4.8
    Rating, 4.8 out of 5 stars
    ·
    6 reviews

    Intermediate · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Google Cloud Customer Care Fundamentals - 繁體中文

    Skills you'll gain: Service Level, Product Support, Google Cloud Platform, Help Desk Support, Technical Support and Services, Technical Support, Cloud Services, Service Management, Personally Identifiable Information, Issue Tracking, Information Privacy, Technical Communication, Problem Management

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Google Cloud Customer Care Fundamentals - 简体中文

    Skills you'll gain: Technical Support, Google Cloud Platform, Technical Communication, Identity and Access Management, Cloud Services, Service Level, Personally Identifiable Information, Issue Tracking, Data Cleansing

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    S

    Salesforce

    Sales and CRM Overview

    Skills you'll gain: Sales Process, Sales, Salesforce, Sales Operations, Customer Relationship Management, B2B Sales, Data Management, Customer Data Management, Databases, Business-To-Consumer

    4.6
    Rating, 4.6 out of 5 stars
    ·
    1.5K reviews

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Google Cloud Customer Care Fundamentals - 日本語版

    Skills you'll gain: Google Cloud Platform, Cloud Management, Help Desk Support, Service Level, Technical Support, Cloud Services, Technical Communication, Issue Tracking, File Management, Incident Management, Personally Identifiable Information, Data Cleansing

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    Y

    Yale University

    宇宙之旅:对话 (Journey of the Universe: Weaving Knowledge and Action)

    Skills you'll gain: Liberal Arts, Environment, Cultural Diversity, Teaching, Storytelling, Creativity, Physics, Sustainable Design, Environmental Science, World History, Systems Thinking, Economics, Biology

    Mixed · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer journey courses

  • Anatomy of the Abdomen and Pelvis; a journey from basis to clinic. : Universiteit Leiden
  • Customer Service with Python: Build a Chatbot using ChatGPT: Coursera Project Network
  • Analyze Customer Reviews with Gemini Using Python Notebooks: Google Cloud
  • A Journey through Western Christianity: from Persecuted Faith to Global Religion (200 - 1650) : Yale University
  • Preparing for Your Professional Cloud Security Engineer Journey - 日本語版: Google Cloud
  • Generative AI with Vertex AI: Build a customer chatbot: Coursera Project Network
  • PyMongo Case Study - Aggregating Customer Data of a Bank: EDUCBA
  • Google Cloud Customer Care Fundamentals - 繁體中文: Google Cloud
  • Google Cloud Customer Care Fundamentals - 简体中文: Google Cloud
  • Sales and CRM Overview: Salesforce

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
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Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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