Client Support

Client Support is a critical function in any organization that involves interfacing with customers to solve their issues and improve their experience with a product or service. Coursera's client support catalogue helps you cultivate essential customer service skills and strategize effective support systems. You'll learn about various aspects of client support such as problem-solving, communication skills, customer relationship management, and how to utilize support tools effectively. Additionally, you'll gain insights into managing a support team, dealing with challenging customers, and implementing strategies to boost customer satisfaction and loyalty. With this skill set, you'll be equipped to excel in roles that prioritize customer interaction and satisfaction.