Company, Product, and Service Knowledge

Company, Product, and Service Knowledge is an understanding of the details and intricacies of the company you work for, its offerings, and the services it provides. Coursera's catalogue in this skill teaches you how to understand, articulate, and use this information to benefit your role, the company, and its customers. You'll learn how to assess the market position of a company, understand its products and services deeply, and use this knowledge to improve sales, customer satisfaction, and company strategy. Additionally, you'll gain skills in communicating complex product information in a clear and concise manner, and in adapting to changes in company strategy and industry trends.