• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Log In
  • Join for Free
    Coursera
    • Browse
    • It Service Management
    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn career credentials while taking courses that count towards your Master’s degree.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
    Complete graduate-level learning without committing to a full degree program.
    Earn a university-issued career credential in a flexible, interactive format.
    Graduate level learning within reach.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Results for "it service management"

    • Status: Free Trial
      Free Trial
      P

      Packt

      Information Systems Operations and Business Resiliency

      Skills you'll gain: Service Level Agreement, Data Governance, Incident Management, Problem Management, Database Management Systems, Asset Management, Disaster Recovery, Business Continuity Planning, Business Continuity, Information Technology Operations, IT Service Management, Information Systems, IT Infrastructure, Data Security, Auditing, Patch Management

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      Codio

      Security Infrastructure Management

      Skills you'll gain: Endpoint Security, Infrastructure Security, Security Management, Network Security, Cyber Security Policies, Security Controls, Data Security, Security Strategy, Application Security, IT Infrastructure, Information Management, Enterprise Security, Data Integrity

      5
      Rating, 5 out of 5 stars
      ·
      6 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      Infosec

      Management

      Skills you'll gain: Security Management, Cyber Governance, IT Management, Cyber Security Strategy, Cyber Risk, Cyber Security Policies, Security Strategy, Key Performance Indicators (KPIs), Leadership and Management, Technical Communication, Leadership, Program Management, Risk Management, Communication

      4.7
      Rating, 4.7 out of 5 stars
      ·
      44 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Linux: Processes & System Resource Management for DevOps

      Skills you'll gain: Linux Servers, Linux Administration, Linux Commands, Linux, Unix Commands, Command-Line Interface, OS Process Management, Operating System Administration, Debugging, System Monitoring, DevOps, Resource Management

      4.6
      Rating, 4.6 out of 5 stars
      ·
      18 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      P

      Packt

      Governance and Management of IT

      Skills you'll gain: IT Management, Control Objectives for Information and Related Technology (COBIT), Cloud Management, Risk Management Framework, Quality Assurance, Compliance Auditing, Technology Strategies, Governance, Quality Monitoring, Auditing, Information Technology Infrastructure Library, Risk Management, Business Priorities, Change Management, Resource Management, Internal Controls, Business Intelligence, Compliance Management, Capacity Management, Staff Management

      4.9
      Rating, 4.9 out of 5 stars
      ·
      12 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      D

      Dell

      Dell Technologies Customer Service for Technical Support

      Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies

      4.6
      Rating, 4.6 out of 5 stars
      ·
      14 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      W

      Whizlabs

      AWS: Management and Governance

      Skills you'll gain: Amazon CloudWatch, AWS CloudFormation, Cloud Management, Infrastructure as Code (IaC), Amazon S3, Amazon Elastic Compute Cloud, AWS Identity and Access Management (IAM), Multi-Tenant Cloud Environments, System Monitoring, Configuration Management, Performance Tuning, Security Controls

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      P

      Packt

      Deploying Windows Clients & Managing Identities

      Skills you'll gain: Microsoft Windows, Authentications, Operating System Administration, Azure Active Directory, Microsoft Intune (Mobile Device Management Software), Identity and Access Management, Windows Servers, System Configuration, User Provisioning, Active Directory, Desktop Support, Remote Access Systems, Application Deployment, Software Installation, Role-Based Access Control (RBAC), Technical Support and Services, Automation, Data Migration

      4.7
      Rating, 4.7 out of 5 stars
      ·
      12 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      N

      Northeastern University

      Introduction to Service Innovation and Management

      Skills you'll gain: Process Improvement, Data-Driven Decision-Making, Service Improvement, Service Design, Health Systems, Process Design, Business Process Improvement, Patient Flow, Operations Management, Organizational Change, Health Care, Innovation, Change Management, Consumer Behaviour

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      Illinois Tech

      Cloud: Infrastructure as a Service - Master's

      Skills you'll gain: Infrastructure As A Service (IaaS), Cloud Infrastructure, Cloud Management, Cloud Computing, Disaster Recovery, DevOps, Cloud-Native Computing, Amazon Web Services, Virtualization, Cloud Applications, Serverless Computing, Cloud Security, Continuous Integration, Virtual Machines, Cloud Storage, Capacity Management, Business Continuity, Cost Management

      Build toward a degree

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      W

      Whizlabs

      Information System Auditing, Governance and Management

      Skills you'll gain: Audit Planning, Enterprise Architecture, Compliance Management, Regulatory Compliance, Quality Assurance, Enterprise Risk Management (ERM), Quality Management

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      W

      Whizlabs

      AWS: Security, Management and Governance

      Skills you'll gain: AWS Kinesis, Amazon CloudWatch, AWS Identity and Access Management (IAM), Distributed Denial-Of-Service (DDoS) Attacks, Cloud Security, Data Security, Amazon S3, Authentications, Identity and Access Management, AWS CloudFormation, Key Management, Microservices, Real Time Data, Encryption, Multi-Factor Authentication

      Intermediate · Course · 1 - 4 Weeks

    Searches related to it service management

    itsm foundations: optimizing it service management
    itil v4 introduction to service management concept
    itil v4 details of four dimensions of service management
    1…789…834

    In summary, here are 10 of our most popular it service management courses

    • Information Systems Operations and Business Resiliency: Packt
    • Security Infrastructure Management: Codio
    • Management: Infosec
    • Linux: Processes & System Resource Management for DevOps: Coursera Project Network
    • Governance and Management of IT: Packt
    • Dell Technologies Customer Service for Technical Support: Dell
    • AWS: Management and Governance: Whizlabs
    • Deploying Windows Clients & Managing Identities: Packt
    • Introduction to Service Innovation and Management: Northeastern University
    • Cloud: Infrastructure as a Service - Master's: Illinois Tech

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Skills

    • Artificial Intelligence (AI)
    • Cybersecurity
    • Data Analytics
    • Digital Marketing
    • English Speaking
    • Generative AI (GenAI)
    • Microsoft Excel
    • Microsoft Power BI
    • Project Management
    • Python

    Certificates & Programs

    • Google Cybersecurity Certificate
    • Google Data Analytics Certificate
    • Google IT Support Certificate
    • Google Project Management Certificate
    • Google UX Design Certificate
    • IBM Data Analyst Certificate
    • IBM Data Science Certificate
    • Machine Learning Certificate
    • Microsoft Power BI Data Analyst Certificate
    • UI / UX Design Certificate

    Industries & Careers

    • Business
    • Computer Science
    • Data Science
    • Education & Teaching
    • Engineering
    • Finance
    • Healthcare
    • Human Resources (HR)
    • Information Technology (IT)
    • Marketing

    Career Resources

    • Career Aptitude Test
    • Examples of Strengths and Weaknesses for Job Interviews
    • High-Income Skills to Learn
    • How Does Cryptocurrency Work?
    • How to Highlight Duplicates in Google Sheets
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Preparing for the PMP Certification
    • Signs You Will Get the Job After an Interview
    • What Is Artificial Intelligence?

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • Share your Coursera learning story

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok