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    • Technical Support

    Technical Support Courses Online

    Study technical support for customer service excellence. Learn to troubleshoot, resolve issues, and support users.

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    Explore the Technical Support Course Catalog

    • C

      Coursera Instructor Network

      GenAI for Customer Support

      Skills you'll gain: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Personalized Service, Product Support, Operational Efficiency, Automation

      Beginner · Course · 1 - 4 Weeks

    • P

      Packt

      Apple Certified Support Professional macOS 11

      Skills you'll gain: Apple software proficiency, Mac OS, User Accounts, System Support, Software Installation, Apple Hardware proficiency, File Management, Operating System Administration, System Configuration, General Networking, Data Storage, Data Management, Computer Networking, Data Security

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      P

      Packt

      CompTIA Project+ (PK0-005)

      Skills you'll gain: Scope Management, Project Schedules, Budget Management, Project Scoping, Scheduling, Procurement, Project Risk Management, Project Controls, Project Management, Change Control, Project Management Software, Vendor Management, Project Management Life Cycle, IT Infrastructure, Software Development Life Cycle, Change Management, Risk Management, Communication Strategies, Quality Assurance, Stakeholder Engagement

      Intermediate · Specialization · 3 - 6 Months

    • Status: New
      New
      Status: Preview
      Preview
      B

      Board Infinity

      Writing Effective Technical Documentation

      Skills you'll gain: Target Audience, Design, Ethical Standards And Conduct, Google Docs, Professional Networking, Collaborative Software, Application Programming Interface (API), User Feedback, Portfolio Management

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google

      Soporte de Tecnologías de la Información de Google

      Skills you'll gain: IT Infrastructure, Operating System Administration, Computer Networking, Desktop Support, Systems Administration, Network Troubleshooting, Remote Access Systems, Network Security, OSI Models, Hardening, Package and Software Management, Cybersecurity, Disaster Recovery, User Accounts, File Systems, TCP/IP, Computer Security Awareness Training, Computer Hardware, Technical Support, Software Installation

      4.9
      Rating, 4.9 out of 5 stars
      ·
      18K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      P

      Packt

      Linux Troubleshooting Course with Real Life Examples

      Skills you'll gain: Hardening, Performance Tuning, Unix Commands, Unix, Ubuntu, Operating System Administration, Unix Shell, Debugging, Service Management, User Accounts, OS Process Management, Data Storage, Scripting

      4.3
      Rating, 4.3 out of 5 stars
      ·
      11 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Preview
      Preview
      K

      Knowledge Accelerators

      Promoting Accessible Workplaces with Assistive Technology

      Skills you'll gain: Web Content Accessibility Guidelines, Workplace inclusivity, Diversity Training, Diversity Awareness, Disabilities, Diversity Programs, Technical Communication, Diversity Equity and Inclusion Initiatives, Interactive Learning, Verbal Communication Skills, Visual Impairment Education, Developmental Disabilities, Education Software and Technology, Microsoft Office, Microsoft Windows, Computer Displays, Productivity

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      IBM

      Tech Support Career Guide and Interview Preparation

      Skills you'll gain: Professional Networking, Interviewing Skills, Technical Support, Technical Support and Services, Professional Development, Desktop Support, System Support, Help Desk Support, Professionalism, Technical Communication, Verbal Communication Skills, Problem Solving, Communication

      4.9
      Rating, 4.9 out of 5 stars
      ·
      131 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      G

      Google

      파이썬 단기집중과정

      Skills you'll gain: Object Oriented Programming (OOP), Python Programming, Computer Programming, Programming Principles, Computational Thinking, Scripting, Problem Management, Data Structures, Debugging, Software Documentation

      4.7
      Rating, 4.7 out of 5 stars
      ·
      52 reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      P

      Packt

      TOTAL - CompTIA Tech+ (FC0-U71)

      Skills you'll gain: Computer Hardware, Operating Systems, Databases, Hardware Troubleshooting, Information Technology, Technical Support, System Configuration, Security Controls, Wireless Networks, Software Installation, Computer Networking, Computer Security Awareness Training, Peripheral Devices

      Beginner · Course · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Essential Aspects of Software, Hardware, and Data Backup

      Skills you'll gain: Cybersecurity, Application Security, Information Systems Security, Software Installation, System Configuration, Data Management, Computer Hardware, Data Security, Data Storage, Microsoft Windows, Firewall, Disaster Recovery, Encryption, Identity and Access Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      145 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      A

      Amazon Web Services

      Troubleshooting: AWS CloudFormation Stacks

      Skills you'll gain: AWS CloudFormation, Amazon Web Services, Network Troubleshooting, Cloud Management, Cloud Computing, Technical Support, Cloud Infrastructure, Issue Tracking, Technical Documentation

      Beginner · Course · 1 - 4 Weeks

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    1…678…264

    In summary, here are 10 of our most popular technical support courses

    • GenAI for Customer Support: Coursera Instructor Network
    • Apple Certified Support Professional macOS 11: Packt
    • CompTIA Project+ (PK0-005): Packt
    • Writing Effective Technical Documentation: Board Infinity
    • Soporte de Tecnologías de la Información de Google: Google
    • Linux Troubleshooting Course with Real Life Examples: Packt
    • Promoting Accessible Workplaces with Assistive Technology : Knowledge Accelerators
    • Tech Support Career Guide and Interview Preparation: IBM
    • 파이썬 단기집중과정: Google
    • TOTAL - CompTIA Tech+ (FC0-U71): Packt

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