Self Service Technologies

Self Service Technologies are technology interfaces that allow customers to produce and consume services without direct interaction from the service provider. Coursera's Self Service Technologies catalogue teaches you how to leverage these technologies to enhance customer experience and streamline business operations. You'll learn about implementing various self-service technologies, from kiosks, ATMs, and interactive voice response systems to online platforms, mobile apps, and chatbots. You'll gain insights into the design and management of these systems, the role of data privacy and security, and the strategic implications for businesses. This understanding will enable you to bridge the gap between technology, customer needs, and business goals, across a range of industries and sectors.