• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Journey Course Catalog

    • A

      Amazon Web Services

      Amazon Connect: Introduction to the Administrative Interface

      Skills you'll gain: Dashboard, Report Writing, Business Reporting, Management Reporting, Performance Reporting, Ad Hoc Reporting, Real Time Data, Call Center Experience, Administration, Workforce Management

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      G

      Google Cloud

      Acelere a troca de conhecimento com o Agentspace

      Skills you'll gain: OAuth, Generative AI Agents, LLM Application, Data Integration, Application Deployment, Data Access, Data Sharing, Enterprise Application Management, Application Programming Interface (API), Data Store, AWS Identity and Access Management (IAM), System Configuration

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      G

      Google Cloud

      借助 Agentspace 加速知识交流

      Skills you'll gain: Google Workspace, Collaborative Software, Application Deployment, Knowledge Transfer, Generative AI Agents, OAuth, API Gateway, LLM Application, Enterprise Application Management, Data Integration, Information Architecture, Tool Calling, Operational Efficiency, Data Store, Identity and Access Management, System Configuration, AWS Identity and Access Management (IAM)

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      G

      Google Cloud

      Google Threat Intelligence - Bahasa Indonesia

      Skills you'll gain: Cyber Threat Intelligence, Threat Detection, Threat Management, Cyber Threat Hunting, Cybersecurity, Incident Response, Continuous Monitoring, Security Information and Event Management (SIEM), Infrastructure Security, Vulnerability Assessments, Google Gemini, Risk Management Framework, Data Integration, Real Time Data

      Intermediate · Course · 1 - 3 Months

    • G

      Google Cloud

      Introduction to Data Engineering on Google Cloud - 한국어

      Skills you'll gain: Metadata Management, Extract, Transform, Load, Data Migration, Google Cloud Platform, Data Pipelines, Apache Airflow, Data Infrastructure, Data Sharing, Data Processing, Data Integration, IT Automation, Cloud Storage, Data Storage, Real Time Data, Serverless Computing

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      G

      Google Cloud

      생성형 AI 에이전트: 조직 혁신

      Skills you'll gain: Generative AI Agents, Prompt Engineering, Generative AI, AI Product Strategy, Customer experience improvement, LLM Application, Tool Calling, Google Cloud Platform, Organizational Change, Artificial Intelligence, Innovation

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      M

      Meta

      Advanced assistant customization with fine-tuning and context

      Skills you'll gain:

      Advanced · Course

    • Status: Free Trial
      Free Trial
      M

      Meta

      Foundations of LLMs and Llama development

      Skills you'll gain:

      Advanced · Course

    • P

      Pontificia Universidad Católica de Chile

      Magíster en Business Analytics

      Skills you'll gain: Revenue Management, Customer Analysis, Diagnostic Tests, Descriptive Analytics, FinTech, NoSQL, Social Network Analysis, People Analytics, Time Series Analysis and Forecasting, Public Key Infrastructure, Predictive Analytics, Statistical Reporting, Social Determinants Of Health, Gerontology, Digital Transformation, Governance, Deep Learning, Risk Analysis, Bayesian Statistics, Exploratory Data Analysis

      Earn a degree

      Degree · 1 - 4 Years

    • Status: Free Trial
      Free Trial
      M

      Meta

      Building Generative AI Apps with Llama

      Skills you'll gain:

      Advanced · Professional Certificate

    • P

      Pontificia Universidad Católica de Chile

      Magíster en Inversiones y Finanzas Aplicadas

      Skills you'll gain: Financial Statement Analysis, Descriptive Analytics, FinTech, Financial Statements, Business Valuation, Derivatives, Public Key Infrastructure, Customer Analysis, Social Determinants Of Health, Gerontology, Strategic Decision-Making, Portfolio Management, Governance, Risk Analysis, Credit Risk, Digital Transformation, Team Management, Object Oriented Programming (OOP), Financial Analysis, Health Policy

      Earn a degree

      Degree · 1 - 4 Years

    • Status: Free Trial
      Free Trial
      U

      Universidad de Palermo

      Storytelling / Re-brand your Brand

      Skills you'll gain: Storytelling, Data Storytelling, Brand Strategy, Presentations, Branding, Persuasive Communication, Strategic Communication, Content Creation, Marketing Communications, Business Strategy, Drive Engagement

      4.3
      Rating, 4.3 out of 5 stars
      ·
      20 reviews

      Intermediate · Course · 1 - 4 Weeks

    Customer Journey learners also search

    Digital Marketing
    Digital
    Marketing
    Entrepreneurship
    Beginner Digital Marketing
    Digital Marketing Projects
    Social Entrepreneurship
    Advanced Digital Marketing
    1…239240241242

    In summary, here are 10 of our most popular customer journey courses

    • Amazon Connect: Introduction to the Administrative Interface: Amazon Web Services
    • Acelere a troca de conhecimento com o Agentspace: Google Cloud
    • 借助 Agentspace 加速知识交流: Google Cloud
    • Google Threat Intelligence - Bahasa Indonesia: Google Cloud
    • Introduction to Data Engineering on Google Cloud - 한국어: Google Cloud
    • 생성형 AI 에이전트: 조직 혁신: Google Cloud
    • Advanced assistant customization with fine-tuning and context: Meta
    • Foundations of LLMs and Llama development: Meta
    • Magíster en Business Analytics: Pontificia Universidad Católica de Chile
    • Building Generative AI Apps with Llama: Meta

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Skills

    • Artificial Intelligence (AI)
    • Cybersecurity
    • Data Analytics
    • Digital Marketing
    • English Speaking
    • Generative AI (GenAI)
    • Microsoft Excel
    • Microsoft Power BI
    • Project Management
    • Python

    Certificates & Programs

    • Google Cybersecurity Certificate
    • Google Data Analytics Certificate
    • Google IT Support Certificate
    • Google Project Management Certificate
    • Google UX Design Certificate
    • IBM Data Analyst Certificate
    • IBM Data Science Certificate
    • Machine Learning Certificate
    • Microsoft Power BI Data Analyst Certificate
    • UI / UX Design Certificate

    Industries & Careers

    • Business
    • Computer Science
    • Data Science
    • Education & Teaching
    • Engineering
    • Finance
    • Healthcare
    • Human Resources (HR)
    • Information Technology (IT)
    • Marketing

    Career Resources

    • Career Aptitude Test
    • Examples of Strengths and Weaknesses for Job Interviews
    • High-Income Skills to Learn
    • How Does Cryptocurrency Work?
    • How to Highlight Duplicates in Google Sheets
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Preparing for the PMP Certification
    • Signs You Will Get the Job After an Interview
    • What Is Artificial Intelligence?

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • Share your Coursera learning story

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok