Quality Management

Quality Management is a systematic approach aimed at achieving long-term success through customer satisfaction. Coursera's Quality Management catalogue teaches you the principles and methodologies used to improve products, services, and processes. You'll learn about various aspects of quality management such as quality planning, quality assurance, quality control, and quality improvement. In addition, you will gain knowledge in key areas like the Deming Cycle, Six Sigma, Lean, and Total Quality Management (TQM). By the end of your learning journey, you will be equipped with the tools and techniques necessary to drive continuous improvement in any organization, aiding in the delivery of high-quality products and services.