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    CRM Courses Online

    Explore CRM (Customer Relationship Management) tools and strategies for managing customer interactions. Learn to enhance customer satisfaction and loyalty.

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    Get in-depth knowledge of a subject by completing a series of courses and projects.
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    Explore the CRM Course Catalog

    • C

      Coursera Project Network

      Create a buyer persona diagram for businesses with Creately

      Skills you'll gain: Persona Development, User Accounts, Target Audience, Business Modeling, Graphic Design, Collaborative Software, Productivity Software, Market Analysis

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Work with Gemini Models in BigQuery

      Skills you'll gain: Google Gemini, Generative AI, Predictive Modeling, Applied Machine Learning, Google Cloud Platform, Big Data, Artificial Intelligence and Machine Learning (AI/ML), SQL, Python Programming, Customer Relationship Management

      Intermediate · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      S

      Simplilearn

      Ecommerce Listing Course

      Skills you'll gain: Search Engine Optimization, E-Commerce, Logistics Management, Merchandising, Product Marketing, Promotional Strategies, Product Knowledge, Customer Service, Customer Relationship Management, Online Advertising, Price Negotiation, Web Analytics and SEO, Social Media Marketing, Content Creation

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Principais Elementos do Sucesso do Cliente

      Skills you'll gain: Customer Success Management, Customer Retention, Customer experience strategy (CX), Customer Engagement, Customer Relationship Management, Customer Insights, Target Audience, Organizational Structure, Key Performance Indicators (KPIs), Business Metrics, Value Propositions

      4.8
      Rating, 4.8 out of 5 stars
      ·
      19 reviews

      Beginner · Course · 1 - 4 Weeks

    • P

      Packt

      Winning at Sales

      Skills you'll gain: Sales Presentations, Sales Management, Sales Training, Sales, Sales Strategy, Account Management, Sales Territory Management, Sales Process, Closing (Sales), Presentations, Consultative Selling, Employee Coaching, Customer Relationship Management, Overcoming Objections, Rapport Building, Active Listening

      Intermediate · Course · 1 - 3 Months

    • C

      Coursera Project Network

      كيفية إنشاء لوحة تحليلات التسويق باستخدام منصة هاب سبوت

      Skills you'll gain: HubSpot CRM, Dashboard, Customer Relationship Management, Marketing Analytics, Marketing Automation, Marketing, Customer Data Management, Marketing Management, Business, Business Strategy

      Beginner · Guided Project · Less Than 2 Hours

    • C

      Coursera Project Network

      Commencer avec la messagerie de Facebook pour une entreprise

      Skills you'll gain: Facebook, Social Media Management, Social Media, Customer Relationship Management, Greeting Customers, Business Communication, Customer Communications Management, Drive Engagement, Business Strategy

      Beginner · Guided Project · Less Than 2 Hours

    • C

      Coursera Project Network

      كيفية تحسين رضى العملاء مع تجربة ما بعد الشراء على فايسبوك

      Skills you'll gain: Customer Service, Customer experience improvement, Customer Retention, Customer Relationship Management (CRM) Software, Facebook, Customer Insights, Goal Setting, Google Sheets, Social Media Campaigns, Marketing, Purchasing, Communication, Business

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      H

      HubSpot Academy

      إدارة العملاء المحتملين باستخدام HubSpot

      Skills you'll gain: Lead Generation, HubSpot CRM, Sales Management, Sales Pipelines, Customer Relationship Building, Sales Process, Customer Relationship Management (CRM) Software, Dashboard, Project Implementation, Campaign Management, Service Level Agreement, Management Reporting, Prioritization, Business Metrics, Email Marketing, Performance Metric

      Beginner · Course · 1 - 3 Months

    • C

      Coursera Project Network

      Design a Customer Satisfaction Survey with Typeform: A Beginner's Guide

      Skills you'll gain: Customer Insights, User Feedback, Customer Analysis, Customer experience improvement, Data Sharing, Business Research, User Accounts, Content Creation

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free
      Free
      A

      Amazon Web Services

      Amazon Connect: Creating & Managing Amazon Connect Instances

      Skills you'll gain: Amazon Web Services, Call Center Experience, Customer Service, Customer Communications Management, Inbound Calls, Scalability, Outbound Calls, Customer Relationship Management, Network Routing, Real Time Data, Performance Analysis, Cost Reduction, Operational Efficiency, Capacity Planning

      Mixed · Course · 1 - 4 Weeks

    • Status: Free
      Free
      A

      Amazon Web Services

      Amazon Connect Contact Lens Fundamentals

      Skills you'll gain: Customer experience improvement, Customer Relationship Management, Customer Insights, Customer Service, Trend Analysis, Employee Performance Management, Text Mining, System Implementation

      Mixed · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular crm courses

    • Create a buyer persona diagram for businesses with Creately: Coursera Project Network
    • Work with Gemini Models in BigQuery: Google Cloud
    • Ecommerce Listing Course: Simplilearn
    • Principais Elementos do Sucesso do Cliente: Fundação Instituto de Administração
    • Winning at Sales: Packt
    • كيفية إنشاء لوحة تحليلات التسويق باستخدام منصة هاب سبوت: Coursera Project Network
    • Commencer avec la messagerie de Facebook pour une entreprise: Coursera Project Network
    • كيفية تحسين رضى العملاء مع تجربة ما بعد الشراء على فايسبوك: Coursera Project Network
    • إدارة العملاء المحتملين باستخدام HubSpot: HubSpot Academy
    • Design a Customer Satisfaction Survey with Typeform: A Beginner's Guide: Coursera Project Network

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