Phone Sales

Phone Sales is a vital business skill involving the selling of goods, services, or advertising space over the phone. Coursera's Phone Sales catalogue equips you with the techniques and strategies necessary to excel in this challenging, fast-paced field. You'll learn everything from understanding customer needs, building trust and rapport, effective communication and negotiation skills, to handling objections and closing deals effectively. Furthermore, you'll be exposed to CRM software, sales pipeline management, and other technological tools that modernize and streamline the phone sales process. This skill is essential for anyone looking to succeed in sales, customer service, or any role that requires persuasive communication.