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    Results for "customer engagement"

    • Status: Preview
      Preview
      I

      Illinois Tech

      Public Engagement for Scientists

      Skills you'll gain: Technical Communication, Data Visualization, Oral Expression, Data Presentation, Data Ethics, Laboratory Reports, Scientific Visualization, Technical Writing, Report Writing, Peer Review, Persuasive Communication, Writing, Media and Communications, Graphic and Visual Design, Requirements Analysis, Data Cleansing, Data Science, Editing

      Build toward a degree

      Intermediate · Course · 1 - 3 Months

    • C

      Coursera Project Network

      HubSpot: Working with a ticketing system

      Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Gmail, Help Desk Support, Marketing, Sales Support, Client Support

      4.4
      Rating, 4.4 out of 5 stars
      ·
      34 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Preview
      Preview
      D

      Duke University

      Civic Engagement in American Democracy

      Skills you'll gain: Political Sciences, Policy Analysis, Social Sciences, Social Studies, Advocacy, Public Policies, Governance, Public Administration

      4.8
      Rating, 4.8 out of 5 stars
      ·
      107 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Improving Math Engagement with Prodigy

      Skills you'll gain: Education Software and Technology, Mathematics Education

      4.7
      Rating, 4.7 out of 5 stars
      ·
      83 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • C

      Coursera Project Network

      Introduction to CRM with HubSpot

      Skills you'll gain: HubSpot CRM, Customer Relationship Management, Customer Data Management, Email Marketing, Marketing Materials, Business Software, Sales Development, Customer Communications Management, Sales Pipelines, Dashboard, Data Management, Customer Service, Marketing, Sales Operations, Team Oriented

      4.6
      Rating, 4.6 out of 5 stars
      ·
      965 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      Retail Customer Service

      Skills you'll gain: Transaction Processing, Retail Sales, Retail Store Operations, Cash Register Operation, Greeting Customers, Customer Inquiries, Teamwork, Customer Service, Data Entry, Customer Relationship Building, Point of Sale, E-Commerce, Order Management Systems, Professionalism, Payment Processing and Collection, Communication, Time Management, Social Media

      4.8
      Rating, 4.8 out of 5 stars
      ·
      31 reviews

      Beginner · Course · 1 - 3 Months

    • U

      University of Illinois Urbana-Champaign

      Customer Insights: Quantitative Techniques

      Skills you'll gain: New Product Development, Product Development, Design Thinking, Market Research, Quantitative Research, Product Management, Customer Insights, Consumer Behaviour, Market Analysis, Target Market, Forecasting, Innovation, Needs Assessment, Analysis, Data Collection, Technology Solutions

      3.7
      Rating, 3.7 out of 5 stars
      ·
      32 reviews

      Mixed · Course · 1 - 3 Months

    • S

      Samsung

      Samsung Customer Care Essentials

      Skills you'll gain: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication

      4.9
      Rating, 4.9 out of 5 stars
      ·
      7 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Instructor Network

      GenAI for Customer Support

      Skills you'll gain: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Personalized Service, Product Support, Operational Efficiency, Automation

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      E

      Erasmus University Rotterdam

      Effective Engagement of Civil Society in Development

      Skills you'll gain: Community Development, Sustainable Development, Advocacy, Stakeholder Engagement, Public Policies, Fundraising, Governance, Legal Risk, Policy Development, Regulation and Legal Compliance, Strategic Partnership, Program Evaluation, Accountability

      4.6
      Rating, 4.6 out of 5 stars
      ·
      49 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      Generative AI for Customer Support

      Skills you'll gain: Prompt Engineering, Prompt Patterns, Generative AI, Standard Operating Procedure, Customer Support, ChatGPT, Product Support, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Data Ethics, Customer Insights, Image Quality, Responsible AI, Automation, Machine Learning, Natural Language Processing

      4.7
      Rating, 4.7 out of 5 stars
      ·
      8.8K reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: Preview
      Preview
      U

      University of Rochester

      Community Engagement in Research and Population Health

      Skills you'll gain: Health Disparities, Social Determinants Of Health, Health Equity, Community Health, Public Health, Public Health and Disease Prevention, Health Systems, Community Outreach, Data Collection, Research, Program Evaluation

      4.3
      Rating, 4.3 out of 5 stars
      ·
      7 reviews

      Beginner · Course · 1 - 4 Weeks

    Searches related to customer engagement

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    In summary, here are 10 of our most popular customer engagement courses

    • Public Engagement for Scientists: Illinois Tech
    • HubSpot: Working with a ticketing system : Coursera Project Network
    • Civic Engagement in American Democracy: Duke University
    • Improving Math Engagement with Prodigy: Coursera Project Network
    • Introduction to CRM with HubSpot: Coursera Project Network
    • Retail Customer Service: CVS Health
    • Customer Insights: Quantitative Techniques: University of Illinois Urbana-Champaign
    • Samsung Customer Care Essentials: Samsung
    • GenAI for Customer Support: Coursera Instructor Network
    • Effective Engagement of Civil Society in Development: Erasmus University Rotterdam

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