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Results for "call center experience"
- Status: Free Trial
CVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Data Entry, Customer Relationship Building, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Retail Store Operations, Transaction Processing, Cash Register Operation, Communication, Time Management
- Status: Free Trial
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Transaction Processing, Cash Register Operation, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Root Cause Analysis, Non-Verbal Communication, Communication
- Status: Free Trial
CVS Health
Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Verbal Communication Skills, Emotional Intelligence, Problem Solving, Communication
- Status: NewStatus: Free Trial
Board Infinity
Skills you'll gain: Performance Tuning, VMware ESX Servers, Virtual Machines, Disaster Recovery, Role-Based Access Control (RBAC), Virtualization, Virtualization and Virtual Machines, Patch Management, Data Storage, Infrastructure Architecture, Network Administration, System Monitoring, Data Centers, Infrastructure Security, Identity and Access Management, System Configuration, Network Switches, Cloud Infrastructure, Cloud Computing, Capacity Management
- Status: NewStatus: Free Trial
Skills you'll gain: Scripting, Microsoft Word, Microsoft Excel, Web Applications, Debugging
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Surveys, Customer experience strategy (CX), Customer Service, Data Collection, Active Listening, Continuous Improvement Process, Data-Driven Decision-Making, Focus Group
What brings you to Coursera today?
- Status: NewStatus: Free Trial
Skills you'll gain: Robotic Process Automation, Business Process Automation, Automation, Debugging, Test Automation, Configuration Management, System Configuration
- Status: Preview
Knowledge Accelerators
Skills you'll gain: Problem Solving, Customer Service, Customer Support, Customer and Client Support, Help Desk Support, Empathy, Collaboration, Greeting Customers, Customer Complaint Resolution, Customer experience improvement, Customer Engagement, Process Management, Communication, Positivity, Organizational Skills
- Status: New
Coursera Instructor Network
Skills you'll gain: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI, Return On Investment
- Status: New
Skills you'll gain: Operational Excellence, Performance Measurement, Customer experience improvement, Overcoming Objections, Culture Transformation, Program Implementation, Key Performance Indicators (KPIs), Cleanliness, Goal Setting, Auditing
- Status: Free Trial
IE Business School
Skills you'll gain: Customer experience strategy (CX), Branding, Brand Management, Brand Strategy, Consumer Behaviour, Customer Insights, User Experience, Business Ethics, Cross-Functional Collaboration, Employee Engagement, Leadership
- Status: Free Trial
Skills you'll gain: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Professional Development, Continuous Improvement Process, Cybersecurity, Process Improvement, Performance Metric, Desktop Support, Software Architecture, Technical Support, Computer Hardware, Cyber Attacks, Customer experience improvement, Customer Complaint Resolution, Operating Systems, Lifelong Learning
In summary, here are 10 of our most popular call center experience courses
- CVS Health Call Center Customer Service: CVS Health
- Introduction to Customer Service: CVS Health
- Call Center Customer Service: CVS Health
- Prepare for VMware Data Center Virtualization Exam: Board Infinity
- Introduction to RPA, UiPath, and Initial Projects: Packt
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- Advanced UiPath, Orchestrator, and Mock Interviews: Packt
- Customer Service Fundamentals: Knowledge Accelerators
- AI for Customer Experience with Chatbots and Analytics: Coursera Instructor Network
- 5S - Become a Certified 5S Specialist: Packt