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    • Customer Service

    Customer Service Courses Online

    Master customer service skills for providing exceptional support. Learn techniques for handling inquiries, resolving issues, and enhancing satisfaction.

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    Explore the Customer Service Course Catalog

    • Status: Free Trial
      Free Trial
      I

      IBM

      IBM Product Owner

      Skills you'll gain: AI Product Strategy, User Story, Sprint Retrospectives, Backlogs, Agile Product Development, Agile Software Development, Stakeholder Communications, Agile Methodology, Generative AI, Kanban Principles, Responsible AI, Product Roadmaps, Virtual Teams, Information Technology, Agile Project Management, Computer Hardware, Product Strategy, ChatGPT, Stakeholder Management, Sprint Planning

      4.7
      Rating, 4.7 out of 5 stars
      ·
      6.2K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: New
      New
      Status: Preview
      Preview
      S

      Starweaver

      Customer Service Essentials: 20 Skills for Happy Clients

      Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening

      Mixed · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      G

      Google

      Build Customer Loyalty

      Skills you'll gain: Customer Analysis, User Feedback, Contextual Advertising

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google

      Google Business Intelligence

      Skills you'll gain: Data Modeling, Stakeholder Engagement, Database Design, Dashboard, Business Intelligence, Extract, Transform, Load, Tableau Software, Data Warehousing, Data Pipelines, Data Integrity, Data Validation, Data-Driven Decision-Making, Data Visualization, Interviewing Skills, Business Process, Business Analysis, Professional Development, Google Gemini, Data Analysis, SQL

      Build toward a degree

      4.8
      Rating, 4.8 out of 5 stars
      ·
      5.1K reviews

      Advanced · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      M

      Meta

      Introduction to Social Media Marketing

      Skills you'll gain: Social Media Marketing, Social Media, Target Audience, Smart Goals, Social Media Strategy, Marketing, Key Performance Indicators (KPIs), Facebook, Customer Analysis, Marketing Strategies, Marketing Channel, Digital Media Strategy, Instagram, Digital Marketing

      4.8
      Rating, 4.8 out of 5 stars
      ·
      15K reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      G

      Google

      Engage Customers With an Online Store

      Skills you'll gain: Point of Sale, Shipping and Receiving, Process Optimization

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google

      Project Execution: Running the Project

      Skills you'll gain: Quality Management, Project Management Life Cycle, Project Closure, Project Management, Continuous Improvement Process, Project Controls, Quality Assessment, Team Management, Data-Driven Decision-Making, Project Documentation, Stakeholder Communications, Risk Management, Technical Communication, Meeting Facilitation, Strategic Thinking

      4.8
      Rating, 4.8 out of 5 stars
      ·
      9.8K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      P

      PwC

      Data Analysis and Presentation Skills: the PwC Approach

      Skills you'll gain: Analytics, Data Visualization, Business Analytics, Data Analysis, Microsoft PowerPoint, Data Presentation, Presentations, Excel Formulas, Data-Driven Decision-Making, Dashboard, Business Intelligence, Microsoft Excel, Customer Analysis, Data Visualization Software, Big Data, Data Storytelling, Target Audience, Business Consulting, Spreadsheet Software, Data Cleansing

      4.6
      Rating, 4.6 out of 5 stars
      ·
      11K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      Tools for Data Science

      Skills you'll gain: Jupyter, Computer Programming Tools, Data Visualization Software, Data Science, GitHub, R (Software), Big Data, R Programming, Statistical Programming, Machine Learning, Cloud Computing, Git (Version Control System), IBM Cloud, Development Environment, Other Programming Languages, Version Control, Query Languages, Python Programming, Open Source Technology

      4.5
      Rating, 4.5 out of 5 stars
      ·
      30K reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      C

      Coursera Instructor Network

      AI-Powered Customer Success

      Skills you'll gain:

      4.6
      Rating, 4.6 out of 5 stars
      ·
      248 reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      Cloud Application Development Foundations

      Skills you'll gain: Cloud Computing Architecture, React Redux, Cloud-Native Computing, Cloud Services, Node.JS, NoSQL, MongoDB, Web Design and Development, Agile Methodology, React.js, Cloud Security, Hypertext Markup Language (HTML), HTML and CSS, Cloud Infrastructure, Server Side, Full-Stack Web Development, Cloud Applications, JavaScript Frameworks, DevOps, Python Programming

      4.6
      Rating, 4.6 out of 5 stars
      ·
      10K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      R

      Rutgers the State University of New Jersey

      Supply Chain Management

      Skills you'll gain: Strategic Sourcing, Lean Six Sigma, Lean Manufacturing, Demand Planning, Procurement, Supplier Relationship Management, Forecasting, Supply Chain Planning, Lean Methodologies, Process Improvement, Supplier Management, Operations Management, Customer Demand Planning, Purchasing, Production Process, Supply Chain, Warehouse Management, Inventory and Warehousing, Inventory Management System, Logistics

      4.7
      Rating, 4.7 out of 5 stars
      ·
      15K reviews

      Beginner · Specialization · 3 - 6 Months

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    In summary, here are 10 of our most popular customer service courses

    • IBM Product Owner: IBM
    • Customer Service Essentials: 20 Skills for Happy Clients: Starweaver
    • Build Customer Loyalty : Google
    • Google Business Intelligence: Google
    • Introduction to Social Media Marketing: Meta
    • Engage Customers With an Online Store: Google
    • Project Execution: Running the Project: Google
    • Data Analysis and Presentation Skills: the PwC Approach: PwC
    • Tools for Data Science: IBM
    • AI-Powered Customer Success: Coursera Instructor Network

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