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    Results for "customer experience improvement"

    • Status: Preview
      Preview
      I

      IESE Business School

      How to Build an Effective Service Company

      Skills you'll gain: Lean Methodologies, Workforce Management, Service Design, Business Process, Operations Management, Process Optimization, Operational Analysis, Service Management, Operational Efficiency, Staff Management, Sustainable Business, Quality Improvement, Process Flow Diagrams, Capacity Management, Client Services, Case Studies, Decision Making

      4.3
      Rating, 4.3 out of 5 stars
      ·
      24 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      E

      Emory University

      Driving Customer Equity with AI

      Skills you'll gain: Marketing Automation, Customer Retention, Marketing Operations, Marketing Effectiveness, Customer Acquisition Management, Marketing Analytics, Customer Analysis, Customer Insights, Marketing Strategies, AI Personalization, Customer Relationship Management, Predictive Modeling

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      SkillUp

      Six Sigma for Process Improvement

      Skills you'll gain: Statistical Process Controls, Lean Methodologies, Six Sigma Methodology, Risk Analysis, Quality Improvement, Process Improvement, Continuous Improvement Process, Process Capability, Business Process, Project Risk Management, Project Management, Root Cause Analysis, Product Design, Team Leadership

      4.7
      Rating, 4.7 out of 5 stars
      ·
      15 reviews

      Intermediate · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Create a Customer Satisfaction Survey with Typeform

      Skills you'll gain: Survey Creation, User Feedback, Customer experience improvement, Customer Insights, User Accounts, Marketing, Business

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      Preparing for Your Retail Customer Service Role

      Skills you'll gain: Call Center Experience, Customer Complaint Resolution, Conflict Management, Customer Service, Retail Sales, Interviewing Skills, Problem Solving, Professionalism, Keyword Research, Communication, LinkedIn

      4.4
      Rating, 4.4 out of 5 stars
      ·
      16 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      K

      Kennesaw State University

      The Improve Phase for the 6 σ Black Belt

      Skills you'll gain: Lean Methodologies, Lean Six Sigma, Six Sigma Methodology, Performance Measurement, Process Improvement, Continuous Improvement Process, Process Analysis, Statistical Methods, Statistical Analysis

      4.6
      Rating, 4.6 out of 5 stars
      ·
      40 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      Imperial College London

      Introduction to Quality Improvement in Healthcare

      Skills you'll gain: Continuous Quality Improvement (CQI), Patient Safety, Health Systems, Clinical Leadership, Patient-centered Care, Data Quality, Community Health, Scientific Methods, Health Disparities, Risk Analysis, Cultural Diversity

      4.9
      Rating, 4.9 out of 5 stars
      ·
      70 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Maryland, College Park

      Selecting the Right Customer & Channel

      Skills you'll gain: Customer Retention, Customer Acquisition Management, Customer Analysis, Marketing Channel, Customer Engagement, Loyalty Programs, Customer Insights, Customer Relationship Management, Business-To-Consumer, Cross-Channel Marketing, Marketing Effectiveness, Consumer Behaviour, B2B Sales, Target Market, Operating Cost, Strategic Marketing, Business Metrics, Market Analysis

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      SkillUp

      Improvement Techniques and Control Tools

      Skills you'll gain: Lean Methodologies, Process Improvement, Quality Improvement, Lean Manufacturing, Continuous Improvement Process, Process Optimization, Six Sigma Methodology, Process Management, Quality Control, Employee Training, Waste Minimization

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Michigan

      UX (User Experience) Capstone

      Skills you'll gain: User Experience Design, User Research, Design Research, Usability Testing, Prototyping, Design, User Centered Design, Technical Communication, Wireframing, Storyboarding, Persona Development, Requirements Analysis, Adobe Photoshop

      4.7
      Rating, 4.7 out of 5 stars
      ·
      84 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      N

      Northeastern University

      Engaging in Service Innovation and Management

      Skills you'll gain: Organizational Change, Stakeholder Management, Change Management, Organizational Strategy, Team Management, Culture Transformation, Service Management, Innovation, Service Design, Process Management, Operations Management, Process Improvement, Healthcare Industry Knowledge, Health Care Administration, Process Design, Continuous Improvement Process, Leadership, Empowerment

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Develop a UX Customer Problem Statement in Miro

      Skills you'll gain: User Experience Design, Design Thinking, User Experience, Customer experience strategy (CX), Business Intelligence, User Interface (UI) Design, User Story, Customer Analysis, Collaborative Software

      Beginner · Guided Project · Less Than 2 Hours

    1…8910…493

    In summary, here are 10 of our most popular customer experience improvement courses

    • How to Build an Effective Service Company: IESE Business School
    • Driving Customer Equity with AI: Emory University
    • Six Sigma for Process Improvement: SkillUp
    • Create a Customer Satisfaction Survey with Typeform: Coursera Project Network
    • Preparing for Your Retail Customer Service Role: CVS Health
    • The Improve Phase for the 6 σ Black Belt: Kennesaw State University
    • Introduction to Quality Improvement in Healthcare : Imperial College London
    • Selecting the Right Customer & Channel : University of Maryland, College Park
    • Improvement Techniques and Control Tools: SkillUp
    • UX (User Experience) Capstone: University of Michigan

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