Skills you'll gain: Overcoming Objections, Active Listening, Customer experience improvement, Customer Complaint Resolution, Customer Retention, Customer Service, Verbal Communication Skills, Interviewing Skills, Assertiveness, Empathy, Conflict Management, Productivity, Emotional Intelligence, Problem Solving

Skills you'll gain: Amazon Bedrock, Serverless Computing, Responsible AI, Generative AI Agents, LLM Application, Prompt Engineering, Workflow Management, Cloud Computing Architecture, Customer Relationship Management (CRM) Software, Security Controls

Skills you'll gain: Amazon Web Services, Call Center Experience, Customer Service, Customer Communications Management, Inbound Calls, Scalability, Outbound Calls, Customer Relationship Management, Network Routing, Real Time Data, Performance Analysis, Cost Reduction, Operational Efficiency, Capacity Planning

Skills you'll gain: Responsible AI, Generative AI, Team Oriented, Customer experience improvement, Self Service Technologies, Automation, Business Process Automation, Customer Engagement, Customer Service, Cross-Functional Collaboration, Artificial Intelligence, Business Ethics, Information Privacy

Skills you'll gain: Customer experience improvement, Customer Relationship Management, Customer Insights, Customer Service, Trend Analysis, Employee Performance Management, Text Mining, System Implementation

Skills you'll gain: Disabilities, Workplace inclusivity, Caregiving, User Interface and User Experience (UI/UX) Design, Dignity in Care, Diversity Awareness, Diversity Equity and Inclusion Initiatives

Skills you'll gain: Data-Driven Decision-Making, Marketing Strategies, Data Ethics, Customer Analysis, Strategic Marketing, Strategic Decision-Making, Digital Marketing, Business Analytics, Marketing Analytics, Performance Measurement, MarTech, Data Analysis, Pay Per Click Advertising, Data Management, Web Analytics and SEO, Marketing Automation, Cross-Channel Marketing, Target Audience, Smart Goals

Skills you'll gain: MITRE ATT&CK Framework, Endpoint Security, Cyber Threat Hunting, Cyber Threat Intelligence, Endpoint Detection and Response, Cloud Security, Threat Detection, Cyber Operations, Threat Management, Microsoft Copilot, Malware Protection, Security Information and Event Management (SIEM), Microsoft Azure, Vulnerability Management, Cloud Computing, Incident Response, Computer Security Incident Management, Azure Active Directory, Hybrid Cloud Computing, Incident Management

Skills you'll gain: Amazon DynamoDB, Amazon Redshift, Database Management, Operational Databases, Transaction Processing, Data Migration, NoSQL, Redis, Relational Databases, Data Warehousing, Scalability

Skills you'll gain: Public Health, Health Care Administration, Public Health and Disease Prevention, Crisis Intervention, Health Equity, Leadership, Health Disparities, Diversity Equity and Inclusion Initiatives, Professionalism, Emergency Response, Decisiveness, Emotional Intelligence, Adaptability, Communication

Skills you'll gain: Organizational Change, Stakeholder Management, Change Management, Organizational Strategy, Team Management, Culture Transformation, Service Management, Innovation, Service Design, Process Management, Operations Management, Process Improvement, Healthcare Industry Knowledge, Health Care Administration, Process Design, Continuous Improvement Process, Leadership, Empowerment

Skills you'll gain: Oracle Databases, Operational Databases, Scalability, Database Management, Performance Tuning, Database Management Systems, Database Architecture and Administration, System Monitoring