Telephone Skills

Telephone Skills encompass the effective use of a telephone in a professional context, including customer service, sales, and business communication. Coursera's Telephone Skills catalogue equips you with techniques to handle various telephone-based interactions. You'll learn about active listening, professional etiquette, handling difficult calls, managing multi-line systems, and using appropriate language and tone. Whether you're in a customer-facing role, in sales, or simply looking to improve your communication skills for professional growth, mastering these telephone skills can significantly enhance your ability to engage, influence, and satisfy customers, leading to improved business outcomes.