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    Results for "service improvement"

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Customer Service Representatives

      Skills you'll gain: AI Personalization, Generative AI, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Prompt Engineering, Self Service Technologies, LLM Application, Natural Language Processing

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      C

      Coursera Instructor Network

      Operations Management in Healthcare- Streamlining Systems

      Skills you'll gain: Resource Utilization, Patient Flow, Lean Methodologies, Operational Efficiency, Health Care Administration, Operations Management, Health Care Procedure and Regulation, Process Improvement, Systems Thinking, Health Technology, Health Systems, Continuous Improvement Process, Coordination, Cross-Functional Collaboration, Communication Strategies, Data-Driven Decision-Making

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      K

      Kennesaw State University

      The Improve Phase for the 6 σ Black Belt

      Skills you'll gain: Lean Methodologies, Lean Six Sigma, Six Sigma Methodology, Performance Measurement, Process Improvement, Continuous Improvement Process, Process Analysis, Statistical Methods, Statistical Analysis

      4.6
      Rating, 4.6 out of 5 stars
      ·
      40 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      R

      Rice University

      Personal Leadership Development Planning and Leading High Performing Teams

      Skills you'll gain: Smart Goals, Team Motivation, Team Management, Goal Setting, Leadership Development, Team Leadership, Professional Development, Leadership, People Development, Personal Development, Team Building, Emotional Intelligence, Self-Awareness, Gap Analysis, Prioritization

      4.7
      Rating, 4.7 out of 5 stars
      ·
      232 reviews

      Beginner · Course · 1 - 3 Months

    • S

      Samsung

      Samsung Customer Care Essentials

      Skills you'll gain: Technical Support, Hardware Troubleshooting, Customer Service, Product Support, Customer Support, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Product Knowledge, Active Listening, Communication

      4.9
      Rating, 4.9 out of 5 stars
      ·
      7 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      SkillUp

      Six Sigma for Process Improvement

      Skills you'll gain: Statistical Process Controls, Lean Methodologies, Six Sigma Methodology, Risk Analysis, Quality Improvement, Process Improvement, Continuous Improvement Process, Process Capability, Business Process, Project Risk Management, Project Management, Root Cause Analysis, Product Design, Team Leadership

      4.7
      Rating, 4.7 out of 5 stars
      ·
      15 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      Designing for Sustainment: Keeping Improvement Work on Track (Patient Safety IV)

      Skills you'll gain: Change Management, Leadership, Conflict Management, Patient Safety, Risk Analysis, Risk Management, Continuous Quality Improvement (CQI), Project Planning, Teamwork, Communication Strategies, Planning

      4.6
      Rating, 4.6 out of 5 stars
      ·
      92 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      Y

      Yonsei University

      International Hospitality & Healthcare Services Marketing

      Skills you'll gain: Hospitality Management, Hospitality, Customer Service, Customer experience strategy (CX), Healthcare Industry Knowledge, Product Marketing, Service Management, Innovation, Customer experience improvement, Revenue Management, Business Marketing, Marketing, Health Care

      4.7
      Rating, 4.7 out of 5 stars
      ·
      545 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      U

      University of Michigan

      Healthcare Quality Improvement and Decision-Making

      Skills you'll gain: Health Care Administration, Medical Management, Patient Safety, Leadership, Continuous Quality Improvement (CQI), Safety Standards, Decision Making, Health Technology, Teamwork, Reliability, Patient-centered Care, Collaboration, Problem Solving

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Stability and Capability in Quality Improvement

      Skills you'll gain: Process Capability, Statistical Process Controls, R (Software), Statistical Analysis, Data Analysis Software, R Programming, Quality Control, Quality Improvement, Statistical Methods, Process Analysis, Data Transformation, Statistical Hypothesis Testing, Probability Distribution

      Build toward a degree

      4.1
      Rating, 4.1 out of 5 stars
      ·
      17 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Preview
      Preview
      U

      University of Florida

      Fixing Healthcare Delivery 2.0: Advanced Lean

      Skills you'll gain: Lean Methodologies, Patient-centered Care, Patient Safety, Patient Flow, Scientific Methods, Medical Management, Health Systems, Continuous Quality Improvement (CQI), Healthcare Industry Knowledge, Systems Analysis

      4.7
      Rating, 4.7 out of 5 stars
      ·
      44 reviews

      Mixed · Course · 1 - 3 Months

    • C

      Coursera Instructor Network

      GenAI for Customer Service Teams

      Skills you'll gain: Responsible AI, Generative AI, Team Oriented, Customer experience improvement, Self Service Technologies, Automation, Business Process Automation, Customer Engagement, Customer Service, Cross-Functional Collaboration, Artificial Intelligence, Business Ethics, Information Privacy

      Beginner · Course · 1 - 4 Weeks

    1…567…271

    In summary, here are 10 of our most popular service improvement courses

    • GenAI for Customer Service Representatives: Coursera Instructor Network
    • Operations Management in Healthcare- Streamlining Systems : Coursera Instructor Network
    • The Improve Phase for the 6 σ Black Belt: Kennesaw State University
    • Personal Leadership Development Planning and Leading High Performing Teams: Rice University
    • Samsung Customer Care Essentials: Samsung
    • Six Sigma for Process Improvement: SkillUp
    • Designing for Sustainment: Keeping Improvement Work on Track (Patient Safety IV): Johns Hopkins University
    • International Hospitality & Healthcare Services Marketing: Yonsei University
    • Healthcare Quality Improvement and Decision-Making: University of Michigan
    • Stability and Capability in Quality Improvement: University of Colorado Boulder

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