Skills you'll gain: ServiceNow, Service Level, Systems Administration, User Accounts, Authorization (Computing), Database Application, System Configuration, Automation, Application Design, Content Management, Scripting, Management Information Systems

Skills you'll gain: ServiceNow, Problem Management, Incident Management, IT Service Management, Information Technology Infrastructure Library, Release Management, Service Management, Change Management, Information Technology Operations, Information Technology, Problem Solving, Root Cause Analysis, IT Management, Operational Efficiency, Automation, Workflow Management, Prioritization

Skills you'll gain: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Vendor Management, Hospitality Management, Vendor Relationship Management, Social Media Marketing, Process Mapping, Key Performance Indicators (KPIs), Social Media, Performance Measurement, Digital Media Strategy, Content Creation, Operational Efficiency, Digital Marketing, Leadership, Customer Engagement, Search Engine Optimization, Content Management

Skills you'll gain: Site Reliability Engineering, Service Level, DevOps, System Monitoring, Continuous Monitoring, Risk Management Framework, Cloud Computing, Software Documentation

Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Call Center Experience, Transaction Processing, Upselling, Retail Sales, Retail Store Operations, Customer Complaint Resolution, Cash Register Operation, Problem Solving, Conflict Management, Customer Relationship Building, Customer Inquiries, Teamwork, Communication, Time Management

Skills you'll gain: Performance Tuning, Disaster Recovery, VMware ESX Servers, System Monitoring, Virtual Machines, Virtualization, Capacity Management, Patch Management, Debugging, Event Monitoring, Data Migration, System Configuration

Skills you'll gain: Site Reliability Engineering, Safety Culture, Culture Transformation, CI/CD, Service Level, System Implementation, Performance Measurement, Data-Driven Decision-Making, Organizational Structure, Incident Management, Automation, Change Management, Goal Setting

Skills you'll gain: Business Continuity, Continuous Monitoring, Cloud Computing, Data Migration, Cloud Security, Security Requirements Analysis, Data Management, Disaster Recovery, Cloud Infrastructure, Cloud Services, Risk Management, Service Level Agreement, Governance, Vendor Management, Business Requirements, Employee Training

Skills you'll gain: Cloud Computing, Cloud Services, Cloud Solutions, Change Management, Organizational Change, Culture Transformation, Service Level Agreement, Business Transformation, Stakeholder Management, Workforce Planning, Contract Management, Governance, Key Performance Indicators (KPIs)

Skills you'll gain: Customer Service, Logistics, Order Delivery, Inventory Management System, Supply Chain, Customer experience improvement, Service Level, Marketing Operations, Operational Efficiency, Performance Measurement

Skills you'll gain: ServiceNow, Workflow Management, IT Service Management, Digital Transformation, Business Process Automation, Self Service Technologies, Artificial Intelligence, Technical Support and Services, Operational Efficiency, Predictive Modeling, Incident Management, Event Monitoring, Change Management, Performance Analysis

Skills you'll gain: Service Design, Customer experience improvement, User Research, Customer experience strategy (CX), Experience Design, Customer Service, Service Improvement, Design Thinking, Expectation Management, Customer Insights, Consumer Behaviour