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    CRM Courses Online

    Explore CRM (Customer Relationship Management) tools and strategies for managing customer interactions. Learn to enhance customer satisfaction and loyalty.

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    Explore the CRM Course Catalog

    • Status: Free Trial
      Free Trial
      G

      Google

      Satisfaction Guaranteed: Develop Customer Loyalty Online

      Skills you'll gain: Loyalty Programs, Customer Retention, E-Commerce, Customer Relationship Management, Web Analytics, Digital Marketing, Product Improvement, Email Marketing, Marketing Analytics, Customer Insights, Portfolio Management, Generative AI Agents, Performance Metric

      4.8
      Rating, 4.8 out of 5 stars
      ·
      5.7K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      E

      EDUCBA

      TOGAF 10 Foundation

      Skills you'll gain: Enterprise Architecture, Stakeholder Management, Business Architecture, Stakeholder Engagement, Risk Management, Information Technology Architecture, Stakeholder Analysis, Solution Architecture, Stakeholder Communications, Data Architecture, Governance, Infrastructure Architecture, Gap Analysis, Business Transformation, Change Management, Application Design

      4.6
      Rating, 4.6 out of 5 stars
      ·
      282 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      C

      Coursera Instructor Network

      GenAI for Sales Managers: Data-Driven Sales Forecasting

      Skills you'll gain: Sales Pipelines, Sales Management, Sales Process, Sales Strategy, Anthropic Claude, Sales Development, Customer Engagement, Responsible AI, Sales Training, Generative AI Agents, Customer experience improvement, Lead Generation, ChatGPT, Forecasting, Business Ethics, Prioritization

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      C

      Coursera Instructor Network

      GenAI for Sales Reps: Streamlining Lead Qualification

      Skills you'll gain: Sales Strategy, Lead Generation, Prospecting and Qualification, Sales Enablement, Sales Development, Sales Pipelines, Sales Process, Sales, Sales Management, Data-Driven Decision-Making, Inside Sales, Generative AI Agents, AI Personalization, HubSpot CRM, Business Process Automation, Automation, Customer Data Management

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      C

      Coursera Instructor Network

      GenAI for Sales Ops: Automating Workflow Efficiency

      Skills you'll gain: Generative AI Agents, HubSpot CRM, Sales Enablement, Sales Development, Sales Process, Sales Pipelines, Business Workflow Analysis, Business Process Automation, Sales Management, Customer Relationship Management, Lead Generation, Workflow Management, Process Analysis, Sales Strategy, Sales, Automation, Data Entry, Operational Efficiency, No-Code Development, Data Management

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      Salesforce

      Lead Management in Salesforce

      Skills you'll gain: Sales Development, Salesforce, Lead Generation, Sales Support, Sales Pipelines, Campaign Management, Sales Process, Sales Operations, Customer Relationship Management (CRM) Software, Data Import/Export, Data Cleansing

      4.7
      Rating, 4.7 out of 5 stars
      ·
      372 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Build Customizable Sales Presentation Graphics using Canva

      Skills you'll gain: Data Visualization, Sales Process, Sales Presentations, Customer Relationship Management (CRM) Software, Target Market, Target Audience, Market Analysis, Sales, Presentations, Graphic Design, User Accounts

      4.7
      Rating, 4.7 out of 5 stars
      ·
      26 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • C

      Coursera Project Network

      Create Customer Personas in Canva

      Skills you'll gain: Persona Development, Customer Relationship Management (CRM) Software, Customer Insights, Customer Data Management, Target Audience, Target Market, Marketing Strategies, Consumer Behaviour, Market Analysis, Social Media, Product Knowledge, Research

      4.6
      Rating, 4.6 out of 5 stars
      ·
      30 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • C

      Coursera Project Network

      Getting Started with ProfitBooks

      Skills you'll gain: Invoicing, Billing & Invoicing, Inventory Management System, Tax Management, Accounting Software, Customer Relationship Management (CRM) Software, Small Business Accounting, Bookkeeping, Accounting, Payroll Systems, Cloud Security

      4.5
      Rating, 4.5 out of 5 stars
      ·
      77 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Account Managers: Personalizing Client Engagement

      Skills you'll gain: Account Management, AI Personalization, Customer Engagement, Generative AI Agents, Customer Communications Management, Personalized Service, Customer Insights, Communication, Scalability, Customer Relationship Management (CRM) Software, Data Ethics, Email Automation, Customer Retention, Responsible AI, Predictive Modeling, Business Process Automation, Analytics, Workflow Management, Automation

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Preview
      Preview
      L

      LearnKartS

      Certified Business Analysis Professional Practice Exam

      Skills you'll gain: Business Analysis, Analysis, Business Process, Business Requirements, Business Strategies, Stakeholder Analysis, Requirements Management, Customer Relationship Management, Risk Management

      Advanced · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      E

      EDUCBA

      Mastering Logistics & Supply Chain Management

      Skills you'll gain: Supply Chain, Logistics, Supply Chain Management, Supply Chain Planning, Performance Measurement, Transportation Management, Operational Efficiency, Operations Management, Business Operations, Corporate Sustainability, Customer Relationship Management, Procurement, Warehouse Management, Supplier Relationship Management, Enterprise Risk Management (ERM)

      Mixed · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular crm courses

    • Satisfaction Guaranteed: Develop Customer Loyalty Online: Google
    • TOGAF 10 Foundation: EDUCBA
    • GenAI for Sales Managers: Data-Driven Sales Forecasting: Coursera Instructor Network
    • GenAI for Sales Reps: Streamlining Lead Qualification: Coursera Instructor Network
    • GenAI for Sales Ops: Automating Workflow Efficiency: Coursera Instructor Network
    • Lead Management in Salesforce: Salesforce
    • Build Customizable Sales Presentation Graphics using Canva: Coursera Project Network
    • Create Customer Personas in Canva: Coursera Project Network
    • Getting Started with ProfitBooks : Coursera Project Network
    • GenAI for Account Managers: Personalizing Client Engagement: Coursera Instructor Network

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