Desktop Support

Desktop Support is a vital IT function that aids in maintaining and troubleshooting the technology infrastructure of a business, including hardware, software, and networks. Coursera's Desktop Support catalogue equips you with the skills needed to effectively diagnose and resolve a range of IT issues, from simple software installations to complex hardware malfunctions. You'll learn about various operating systems, network troubleshooting, remote support tools, and IT service management. Furthermore, you will gain knowledge on critical areas like data backup and recovery, system security, and user training. This skill set is essential for those seeking roles as IT support specialists, system administrators, or anyone interested in maintaining seamless technological operations within an organization.