Customer Support

Customer Support is a crucial aspect of every business, focused on assisting customers before, during, and after the purchase of products or services. Coursera's Customer Support catalogue equips you with the skills to address customer needs effectively and efficiently. You'll learn to communicate professionally, resolve conflicts, manage customer expectations, and implement support strategies. Additionally, you'll grasp the nuances of providing online customer service, using CRM software, and retaining loyal customers. By the end of your learning journey, you will be capable of offering top-notch customer support that enhances customer satisfaction and fosters long term business-client relationships.