Customer Inquiries

Customer Inquiries is a skill that involves handling and responding to customer questions, complaints, and requests effectively and efficiently. Coursera's Customer Inquiries catalogue teaches you the art of communication, problem-solving and relationship building essential in dealing with customer queries. You'll learn to use active listening skills, empathy, and patience to understand and address customer needs, and gain insights into leveraging customer inquiries data to improve service. Additionally, you'll master techniques to ensure positive customer experience, retention, and loyalty, which are instrumental in customer-facing roles across multiple industries.