Incident Management

Incident Management is a strategic process for responding to unforeseen issues or emergencies that can impact an organization's operations. Coursera's Incident Management catalogue equips you with the knowledge and tools necessary to effectively manage and respond to these situations. You'll learn the principles of identifying, analyzing, and addressing incidents in a timely manner, ensuring minimal disruption to business operations. You will also gain insights on developing incident response plans, managing crisis communications, and conducting post-incident reviews. The skills you develop here will be crucial in maintaining the integrity of an organization's operations under adverse circumstances.