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    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      H

      HubSpot Academy

      Strategic Customer Relationship Management & Sales Technique

      Skills you'll gain: Sales Enablement, Data Visualization, Sales Presentations, Sales Management, Prospecting and Qualification, Persona Development, HubSpot CRM, Sales Training, Sales Strategy, Sales Process, Lead Generation, Employee Onboarding, Sales Pipelines, Target Audience, Sales, Dashboard, Customer Success Management, Business Reporting, Content Marketing, Customer Relationship Management (CRM) Software

      3.7
      Rating, 3.7 out of 5 stars
      ·
      15 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Preview
      Preview
      S

      Starweaver

      Electrifying the Journey: On-Board Charging Systems for EVs

      Skills you'll gain: Power Electronics, Electrical Systems, Electric Power Systems, Electrical Engineering, Environmental Regulations, Technical Standard, Sustainable Technologies, Thermal Management, Interoperability, Safety Standards, Control Systems, Systems Integration, Emerging Technologies

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Preparing for Your Associate Cloud Engineer Journey en Español

      Skills you'll gain: Google Cloud Platform, Cloud Computing, Identity and Access Management, Cloud Solutions, Cloud Infrastructure, Cloud Security, Cloud Storage, System Monitoring

      4.8
      Rating, 4.8 out of 5 stars
      ·
      16 reviews

      Intermediate · Course · 1 - 3 Months

    • G

      Google Cloud

      Google Cloud Customer Care Fundamentals - Español

      Skills you'll gain: Service Level, Product Support, Technical Communication, Google Cloud Platform, Help Desk Support, Technical Support, Issue Tracking, Personally Identifiable Information, Information Privacy, Problem Management, Data Cleansing

      Beginner · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Preparing for Your Associate Cloud Engineer Journey - Português Brasileiro

      Skills you'll gain: Google Cloud Platform, Cloud Computing, Identity and Access Management, Cloud Infrastructure, Application Deployment, Cloud Security, Cloud Storage, Test Planning, System Monitoring, Load Balancing

      5
      Rating, 5 out of 5 stars
      ·
      11 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      Preparing for Your Retail Customer Service Role

      Skills you'll gain: Call Center Experience, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Service, Customer Relationship Building, Interviewing Skills, Problem Solving, Professionalism, Keyword Research, Verbal Communication Skills, Communication, LinkedIn

      4.4
      Rating, 4.4 out of 5 stars
      ·
      16 reviews

      Beginner · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Google Cloud Customer Care Fundamentals - 한국어

      Skills you'll gain: Product Support, Help Desk Support, Technical Support, Google Cloud Platform, Service Level, Service Management, Cloud Services, Issue Tracking, Problem Management, Technical Communication, Personally Identifiable Information, Information Privacy

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Create Customer Support Data with Microsoft Excel

      Skills you'll gain: Microsoft Excel, Data Validation, Customer Data Management, Excel Formulas, Microsoft 365, Customer Relationship Management, Data Entry, Spreadsheet Software, Customer Service, Data Security, Data Management, Invoicing, User Accounts, Editing

      5
      Rating, 5 out of 5 stars
      ·
      11 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • G

      Google Cloud

      Google Cloud Customer Care Fundamentals - Français

      Skills you'll gain: Google Cloud Platform, Service Level, Technical Support and Services, Technical Support, Cloud Services, Identity and Access Management, Issue Tracking, File Management, Technical Communication, Personally Identifiable Information

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      D

      Dell

      Dell Technologies Customer Service for Technical Support

      Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies

      4.6
      Rating, 4.6 out of 5 stars
      ·
      15 reviews

      Beginner · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Google Cloud Customer Care Fundamentals - Italiano

      Skills you'll gain: Google Cloud Platform, Service Level, Technical Support and Services, Technical Support, Cloud Services, Technical Communication, Identity and Access Management, File Management, Incident Management, Personally Identifiable Information

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      Coursera Instructor Network

      Designing a Customer Support Chatbot Using Flowise

      Skills you'll gain: ChatGPT, User Interface (UI), No-Code Development, Self Service Technologies, LLM Application, Customer Support, Generative AI, Artificial Intelligence, Web Content, Quality Assurance

      4.4
      Rating, 4.4 out of 5 stars
      ·
      12 reviews

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer journey courses

    • Strategic Customer Relationship Management & Sales Technique: HubSpot Academy
    • Electrifying the Journey: On-Board Charging Systems for EVs : Starweaver
    • Preparing for Your Associate Cloud Engineer Journey en Español: Google Cloud
    • Google Cloud Customer Care Fundamentals - Español: Google Cloud
    • Preparing for Your Associate Cloud Engineer Journey - Português Brasileiro: Google Cloud
    • Preparing for Your Retail Customer Service Role: CVS Health
    • Google Cloud Customer Care Fundamentals - 한국어: Google Cloud
    • Create Customer Support Data with Microsoft Excel: Coursera Project Network
    • Google Cloud Customer Care Fundamentals - Français: Google Cloud
    • Dell Technologies Customer Service for Technical Support: Dell

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