Inbound Calls

Inbound Calls are telecommunication services that enable businesses to receive customer queries, complaints, and feedback through calls. Coursera's Inbound Calls catalogue teaches you how to effectively manage and respond to these calls, providing optimal customer service. You'll learn about the dynamics of telephone etiquette, communication skills, problem-solving methods, and handling difficult customers. Further, you'll familiarize yourself with advanced techniques like call routing strategies, performance metrics, and integrating inbound call services with other customer service channels to ensure an efficient and coordinated approach to customer service.